IT Manager - Mlolongo at Brites Management

Duties and Responsibilities

• Champion business relationship management within country departments and drive the IT strategy for adoption.
• Advise country program(s) of the technology available to help accomplish their tasks and goals and help them develop a technology implementation plan inclusive of system design and staff training.
• Ensure implementing IT policy and best practice guides for the users.
• Running and sharing regular operation system reports with senior staff, while training coaching and mentoring the new IT officer on relevant topics to help onboarding.
• Manage and supervise IT Projects in the country program(s) to ensure the success and functionality of the solutions.
• IT consultation for the departments and programs when they work on new technology related project.
• Provide technical support and guidance for on-going IT projects in the country program.
• Support other departments in digitization of the available processes ICT4D to increase efficiency and enable program quality.
• Facilitate office openings and relocation within IRC IT SOP guidelines
• Perform preventative maintenance on all IRC computers and network resources.
• Develop appropriate protocols for regular maintenance of all IRC laptops, desktop computer photocopiers, printers, and other IT communication related equipment.
• Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions. (BOX)
• Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
• Create and maintain network documentation to include but not limited to IP address, system access, upgrades and changes to original network, etc.
• Closely collaborate with Regional and HQ IT teams on helpdesk, connectivity and other in country and global IRC IT projects.
• Investigate local Internet connectivity options to connect CP offices thru VPNs and obtain adequate bandwidth for Intranet and application connectivity.
• Any other IT related tasks assigned by the supervisor or Regional/HQ IT teams to accomplish the overall organizational goals.

Key requirements, skills and qualifications

• College Degree in Computer Science or equivalent technical work experience.
• ITIL certification
• Agile project management skills
• ERP deployment and skills on Support, adoption and Usage
• CCNA course desired, MCSE or equivalent experience is required.
• At least five years of experience in IT profession
• Experience installing, configuring, and managing both wired and wireless LAN, and firewalls.
• Experience in managing small/medium IT projects and office moves.
• Excellent communication and interpersonal skills required.
• Customer/Client service experience
• Prioritization and time management skills.
• Collaborative leadership skills, strategic thinking and working through others.