IT Support Representative at Eldotec Consultancy Services Ltd

Job Description

Based in Eldoret, Kenya, the full-time IT Support Representative will report to the Manager, IT Support, and will be part of a larger team that responds to the ongoing support needs of Eldotec Consultancy in Kenya and Assent Inc. global workforce.  

The IT Support Representative is an integral member of the IT Support team. This individual will do their part in supporting Eldotec Consultancy and Assent Inc. in both a proactive and reactive capacity, providing world class support to both teams irrespective of location. The IT Support Representative will troubleshoot technology puzzles, create knowledge base articles and other documentation, and report issue resolution back to the affected stakeholder. The IT Support Representative is a very thorough, professional, service-oriented, and organized individual.

Key Requirements & Responsibilities

• Configuration and setup of accounts for Eldotec in conjunction with Assent IT team the Employee Experience (EX)
• Clean up of accounts for people leaving Eldotec in conjunction with Assent IT team, security and EX policies
• Provisions and management of systems accounts and the review of such accounts as set out in the Account Review policy
• Monitoring of systems as outlined in the System Monitoring policies
• Provide systems support to Eldotec stakeholders
• Support various cloud systems used by the corporation including but not limited to Google Workspace apps
• Receive IT equipment shipments and maintain inventory 
• Maintain inventory and software licensing
• Managing user accounts
• Managing and troubleshooting internal network
• Managing and troubleshooting local IT infrastructure in Eldotec office
• Monitoring various processes and reporting status
• Manage the office security system and reporting status
• Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values
• Follow guidance set out by corporate security policies and standards;
• Ensure departmental security processes and procedures are followed where applicable.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs

Qualifications

We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Have strong oral and written communication skills in English- you communicate clearly, concisely, and with tact
• 3+ years of demonstrated experience supporting Windows and Macintosh operating systems
• You are proficient in the use and support of Google Workspace
• Experience with network troubleshooting
• Well-organized and able to work under deadlines and multiple projects
• You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them.
• You are naturally curious about technology or how things work