KCB Bancassurance Intermediary Department - Digital Solutions and Customer Experience Manager at KCB Bank Kenya

KEY RESPONSIBILITIES

• Lead the development and execution of the digital strategy to support KBIIL goals and objectives.
• Lead digital projects from scoping to delivery, ensuring alignment to business goals.
• Identify digital opportunities and implement new solutions to optimize customer journeys.
• Develop and execute strategies to generate revenue from digital assets.
• Manage digital projects and integrations to enhance customer experiences across channels.
• Develop and implement customer journeys in line with business changes
• Analyze customer insights, feedback and usage data to inform improvements and new capabilities.
• Collaborate across business units to translate digital plans into actionable roadmaps and measurable outcomes.
• Stay ahead of digital trends and innovations to bring new ideas and solutions to the organization.
• Manage cross functional teams and stakeholders to deliver high quality digital projects. 

KEY REQUIREMENTS

• Bachelor's Degree in an IT or Business-Related Field.
• 6 years' experience in a financial services environment.
• Relevant professional qualification in Project Management and/or Insurance would be an added advantage.
• Experience with digital strategy development, execution and customer journey maps.
• Strong knowledge of digital trends, emerging technologies and best practices.
• Excellent project management skills with ability to manage multiple priorities.