Laundry Supervisor at Fairmont Hotels & Resorts

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service to all internal and external guests/contracts
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas 
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure all colleagues are informed daily about priorities in the department
• Establish and maintain constructive, supportive and professional colleague relationship
• Working knowledge of financial reporting structures (budgets, labor, productivity, revenue, expenses) 
• Responsible for the recruitment, training and ongoing performance management of all Laundry/Valet colleagues 
• Assist in balancing operational, administrative and Colleague needs 
• Report necessary maintenance items in a timely manner and maintain open communication with Engineering team
• Follow departmental policies and procedures 
• Follow all safety and sanitation policies
• Other duties as assigned

Your experience and skills include:

• Adhere to Fairmont Grooming Guidelines
• Proficient in English (verbal & written) essential 
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel
• Housekeeping or Laundry environment
• Proven training skills
• Experience with Hotel Property Management System, Micros
• Fidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision