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The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service to all internal and external guests/contracts
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed
- Handle Guest concerns and react quickly, logging and notifying the proper areas
- Actively participate in daily briefing, daily warm up and department meetings
- Ensure all colleagues are informed daily about priorities in the department
- Establish and maintain constructive, supportive and professional colleague relationship
- Working knowledge of financial reporting structures (budgets, labor, productivity, revenue, expenses)
- Responsible for the recruitment, training and ongoing performance management of all Laundry/Valet colleagues
- Assist in balancing operational, administrative and Colleague needs
- Report necessary maintenance items in a timely manner and maintain open communication with Engineering team
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
Your experience and skills include:
- Adhere to Fairmont Grooming Guidelines
- Proficient in English (verbal & written) essential
- High school diploma or equivalent preferred
- Minimum 1 year experience in a supervisory capacity in a hotel
- Housekeeping or Laundry environment
- Proven training skills
- Experience with Hotel Property Management System, Micros
- Fidelio desirable
- Proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Able to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
go to method of application »
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
- Drive the productivity, motivation and development of all Housekeeping Team Members
- Inspire, steer & supervise the housekeeping team on a day-to-day basis
- Thoroughly train the Housekeeping Team
- Ensure high cleanliness and productivity standards are met and kept in accordance to company guidelines
- Organise and allocate rooms for the rostered team members on shift
- Ensure appropriate chemical safety and Occupational Health & Safety standards and practices are maintained
- Monitor labour costs and productivity output according to occupancy levels while also monitoring the room cleanliness standards through daily inspections
Your experience and skills include:
- You pay exceptional attention to detail with previous Housekeeping leadership experience
- At least 2 years experience as Housekeeping Supervisor
- Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
- A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
- Excellent grooming and presentation skills
- A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed
go to method of application »
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Sous Chef responsibilities and essential job functions of a Commis Chef include but are not limited to the following:
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards
- Actively share ideas, opinions and suggestions in daily shift briefings
- Ensure all kitchen Colleagues are aware of standards and expectations
- Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
- Continually strive to improve food preparation and presentations
- Maintain proper rotation of product in all chillers to minimize wastage/spoilage
- Have full knowledge of all menu items, daily features and promotions
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
- Follow kitchen policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
Your experience and skills include:
- You are a proactive, energetic individual with strong management and technical capabilities. With an avid interest in the latest trend and developments, you are not afraid to challenge the status quo.
- We give you the opportunity to reach your goals and be at your personal best.
- While we hire for talent and train the skills, it helps if you have:
- Previous experience in the Culinary field required
- Journeyman’s papers or international equivalent an asset
- Diploma Certification in a Culinary discipline an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
go to method of application »
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Manage all activity within the Digital, marketing and public relations department, ensuring all brand guidelines and standards are followed.
- Be responsible to drive Web Direct channel performance, related to key KPI’s on conversion, content and reach.
- Serve as the hotel’s primary brand ambassador, ensuring that brand guidelines are in place and updated regularly as needed.
- Develop the hotel’s communication strategies and execute the marketing, public relations and digital campaigns in conjunction with the Sales, Spa, Food and Beverage departments to ensur
- profit growth and brand exposure.
- This includes but is not limited to the following:
Build brand partnerships and generate consumer event activations at the property level.
- Plan and execute multiple media events per year, ranging from restaurant launches, packages, media familiarization trips, etc….
- Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized on.
- Plan and oversee the hotel’s advertising and promotional activities, including print, electronic, radio, social and direct mail.
- Develop promotional materials, which including printed and digital collaterals
- Liaise with the regional and corporate office on projects to support ACCOR regional campaigns and initiatives.
- Provide key messaging support for media interviews and for reputation management issues i.e. crisis communications.
- Develop and deliver insightful strategies and presentations to the hotel Executive Committee and business departments where appropriate.
- Manage PR and marketing agency resources and suppliers for ad hoc projects and campaigns.
- Update and regularly review all hotels’ restaurant and spa listings in both print and electronic media.
- Work with digital marketing to develop compelling consumer and media content.
- Submit monthly reports to the Dubai Regional Office (DRO) outlining return on investment (ROI) media awareness/coverage and key activities.
Your experience and skills include:
- Minimum 5 – 8 years of experience in Digital/marketing/communications, preferably in a hotel or travel industry environment.
- Excellent English written and verbal communication skills required.
- Proficiency in Word, Excel, and Database management software.
- The successful candidate will be an extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills.
- Must be able to work well under pressure and manage stakeholder expectations of from each property.
- University education preferred.
- Experience with/contacts within Kenya/ Africa media marketplace are an asset.
- Arabic language and written skills is an asset.
- Marketing and PR agency experience is an asset.
- Understanding loyalty and customer relationship management.
- Strong communication skills across variety of platforms and on all levels.
- Market research capabilities for competitor reviews.
- Outstanding English skills in written and verbal.
- Dynamic and confident individual.
- Good time management and prioritising capabilities.
- Ability to work under pressure and tight deadlines.
- Team player with positive attitude.
- Strong attention to detail and the production of high quality work.
- Should display personal drive to succeed and achieve.
- Project management skills.
go to method of application »
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Sous Chef responsibilities and essential job functions of a Demi CDP include but are not limited to the following:
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards
- Actively share ideas, opinions and suggestions in daily shift briefings
- Ensure all kitchen Colleagues are aware of standards and expectations
- Liaise daily with Outlet Chefs to keep open lines of communication regarding guest feedback
- Continually strive to improve food preparation and presentations
- Maintain proper rotation of product in all chillers to minimize wastage/spoilage
- Have full knowledge of all menu items, daily features and promotions
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
- Follow kitchen policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
Your experience and skills include:
- You are a proactive, energetic individual with strong management and technical capabilities. With an avid interest in the latest trend and developments, you are not afraid to challenge the status quo.
- We give you the opportunity to reach your goals and be at your personal best.
- While we hire for talent and train the skills, it helps if you have:
- Previous experience in the Culinary field required
- Journeyman’s papers or international equivalent an asset
- Diploma Certification in a Culinary discipline an asset
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
go to method of application »
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
- Drive the productivity, motivation and development of all Housekeeping Team Members
- Inspire, steer & supervise the housekeeping team on a day-to-day basis
- Thoroughly train the Housekeeping Team
- Ensure high cleanliness and productivity standards are met and kept in accordance to company guidelines
- Organise and allocate rooms for the rostered team members on shift
- Ensure appropriate chemical safety and Occupational Health & Safety standards and practices are maintained
- Monitor labour costs and productivity output according to occupancy levels while also monitoring the room cleanliness standards through daily inspection
Your experience and skills include:
- You pay exceptional attention to detail with previous Housekeeping leadership experience
- At least 2 years experience as Housekeeping Supervisor
- Excellent communication, interpersonal and time management skills with a friendly and outgoing personality
- A quick thinker, who can think on the spot to ensure the day runs as smoothly as possible
- Excellent grooming and presentation skills
- A person who is not only a leader but also a team player, that will be hands-on in order to see their team succeed
go to method of application »
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Outlets Manager, responsibilities and essential job functions include but are not limited to the following:
- Responsible for answering all telephone calls and prioritizing said calls.
- Should have very good telephone etiquettes.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- Should have good knowledge of room service menu’s and on going promotions in other F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services, facilities and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders, and know the menu.
- Write down all information’s clearly. Highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
- Ensure correct posting in POS system for communication to the service and kitchen department.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress, Team Leader & Minibar Attendant.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints and all issues in a professional manner.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensure proper handover is given to the next shift and also to the IRD manager/ Supervisor
- Report cleanliness and maintenance issues to the immediate supervisor
- Assist in carrying out scheduled inventories of products and operating equipment.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Perform any other assigned reasonable duties and responsibilities as assigned
Your experience and skills include:
- Excellent reading, writing and oral proficiency in English
- Computer knowledge (Microsoft Excel, Word, PowerPoint)
- Eagerness to learn and share knowledge with the Team
- A positive, energetic and motivated personality and professional attitude
- Must be well-presented and professionally groomed at all times
- A hardworking attitude who is ready to complete all duties, responsibilities and additional tasks set by the Outlet Leader with positivity
- Strong interpersonal and communication skills
- Must always have a friendly attitude, develop strong working relationships with all colleagues and Leaders, demonstrating respect and understanding
- Use professional verbal language and body language at all times
- Hospitality Studies is preferable
- Strong reading, writing and oral proficiency in the English language
- A second foreign language is a plus
go to method of application »
What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing?
- Take control of the breakfast service and ensure guests receive a truly delicious and memorable breakfast
- Ensure the kitchen is always kept clean and hygienic.
- Ensure all stocks are kept under optimum conditions.
- Ensure all mise-en-place is always freshly prepared and on time.
- Ensure all dishes are being prepared to the correct recipe and to the correct quantity.
- Ensure the department is operated within the appropriate legislation and the appropriate records are maintained up to date.
- Ensure any anticipated issues are communicated promptly to the Head Chef.
- Ensure all staff under your control are treated fairly and with courtesy.
- Ensuring and controlling levels of guest satisfaction, quality, operating and food costs on an ongoing basis.
- Collect feedback from the guest during the breakfast session and report to Head chef on any complaints or issues.
- Monitor and ensuring that the production, preparation, and presentation of food are always of the highest quality.
- Personal grooming and appearance standards are met regarding cleanliness, sanitation, and hygiene.
- Assist with producing menus and new dishes.
- Liaise with sous chefs regarding daily raw materials for breakfast
- Have a good knowledge on health & safety, hygiene, equal opportunities, HACCP and any other legislation.
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Your experience and skills include
- Diploma in food and beverage.
- A minimum of 4 years’ experience.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
- Must be computer literate
go to method of application »
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Develop a sales strategy and plan by analyzing historical, current and future hotel/market trends
- Create selling strategies to capture the maximum amount of revenue
- Solicit new business opportunities from international operators, travel agents and wholesalers through sound business practices
- Prospect from various sources to expand account base
- Nurture to maintain existing client relationships to ensure repeat business
- Demonstrate professional presentation skills at Industry Trade Shows, Sales Events and Networking functions
- Travel to conduct domestic and international sales calls as indicated by the annual Sales Travel Plan and report on each trip via pre and post travel reports
- Organize and participate in meet and greet for familiarization trips for clients and agents
- Entertain domestic and international clients and conduct site inspections
- Communicate all client information to the appropriate departments via site visit notification forms and conduct pre-arrival internal meetings when necessary
- Prepare weekly or monthly activity and production reports for the Director of Leisure Sales
- Assist in pricing decisions and the development of the annual budget for assigned segment(s)
- Research to modify existing or develop new wholesale contracts as needed based on hotel and/or market conditions
- Recommend and coordinate deployment of any promotions as may be necessary
- Work with the marketing team to develop marketing strategies for the assigned segment
- Attend and potentially present information for internal and external meetings as assigned
- Train, supervise and conduct reviews of the wholesale coordinator position
- Execute additional projects as assigned by the Director of Leisure Sales
Your experience and skills include:
- At least 5 years experience in the segment
- Familiarity with the Travel Industry landscape in Kenya
- Luxe brand experience will be preferred.
- Graduate of related to Hospitality Industry College or University.
- Wholesale/ leisure sales experience is an asset
Method of Application
Use the link(s) below to apply on company website.
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