Lead Business Process Architect at NCBA Group

Job Purpose Statement

The purpose of this role is to identify and deliver process improvement solutions across complex, technical, and cross-functional processes. The Process Architect must proactively connect to emerging global technologies and capabilities and lead conversations of change and integration. This position includes responsibility for identifying problem statements, customer expectations and executing disciplined and measurable projects.

Key Accountabilities (Duties and Responsibilities)

Financial 20% 

• Designs and collaborates (with Finance) to track metrics and key performance indicators for each process improvement project.

Internal business processes 50%

• Manages cross-functional process improvement projects while, often concurrently, scoping other projects in the pipeline.
• Analyses and develops solutions that facilitate continuous productivity, capacity, and quality improvement across all dimensions.
• Conducts proactive and consistent research to identify process improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes.
• Oversees and reviews the deliverables of direct reports and designers to ensure accurate and consistent analysis and reporting.
• Assess and decides which methodology to apply and the tools and techniques to utilize to effectively lead each process improvement project.
• Leads charter development, stakeholder analysis, process design, improvement solutions, testing, and implementation plans through successful application of methodologies for each the project.
• Develops and coaches internal project team members to understand methodologies, project requirements, timeline, etc. through clear and consistent communication.

Business Process Architect Customer 20% 

• Manages relationships with business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the Bank.
• Drive customer experience metrics that reduce the effort to receive service from the Bank due to process hurdles
• Build relationships and work closely with stakeholders across Group Operations to be well positioned to identify future opportunities for process improvement and automation solutions – and to proactively identify sources of service dissatisfaction
• Work closely with the relevant IT forums to ensure external stakeholders are aware of what’s happening with our automation strategy and to ensure that we are aligned to overall group strategy

Learning and growth 10% 

• Be self-driven and directed. Build own skills in problem solving and effective presentations, communication and writing skills
• Train, guide and provide leadership, direction to the business teams

Ideal Job Specifications

Academic:

• Bachelor's Degree in Management, Business Administration, Operations or related field plus 5-7 years of experience in process management, business process improvement, business process management, or value stream mapping.

Professional:

• Lean Six Sigma Black Belt trained or certified, Master Black Belt, or accredited certification equivalent.