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  • Posted: Feb 21, 2023
    Deadline: Mar 10, 2023
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    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
    Read more about this company

     

    Lead Trainer

    JOB PURPOSE & SUMMARY

    Our client is looking who is in the high tech space offering global technical services is looking for a Lead Trainer to join their vibrant team in Nairobi. The selected candidate will develop and lead all organizations training programs while ensuring customer needs are met.

    KEY RESPONSIBILITIES AND DUTIES

    • Identify and assess future and current training needs for both new and old employees through job analysis and performance outcomes.
    • Draw an overall or individualized training and development program, curriculum development, and post-training evaluation, that addresses the needs and expectations of the organization.
    • Deploy a wide variety of training methods and execution of the same.
    • Conduct effective task induction and orientation sessions for new employees.
    • Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.
    • Resolve any specific problems and tailor training programs as necessary.
    • Supports employee development through training, coaching, and regular feedback.
    • Liaise with all relevant departments to ensure that the team's performance contributes to the Customer Care departments and the company's goals and enhances the user experience.
    • Be the expert on the latest fraud techniques and technology.
    • Liaise with the quality supervisors to continually drive the customer service teams including casuals to meet monthly key performance goals for customer satisfaction, quality, productivity, and key performance metrics.

    QUALIFICATIONS:

    EDUCATION/KNOWLEDGE AND EXPERIENCE

    • 6-10 years of experience as a Training Specialist or similar role
    • BS degree in Education, Training, HR, or a related field
    • Experience with designing training programs and workshops
    • Proficiency in MS Office and database software

    COMPETENCY AND TECHNICAL SKILLS

    • Ability to lead a full training cycle.
    • Knowledge of various training and teaching methods
    • Good knowledge of talent management and succession planning methods
    • Excellent decision-making and organizational skills.
    • Sense of ownership and pride in your performance and its impact on the company’s success
    • Outstanding managerial skills, great team leader
    • Good time-management skills
    • Great interpersonal and communication skills
    • Proficiency in MS Office and database software

    Method of Application

    Interested and qualified? Go to Flexi-Personnel on ats.flexi-personnel.com to apply

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