Learning & Development Officer at Calltronix Contact & Training Centre

Job Overview

• We are seeking a dynamic and experienced Learning & Development (L&D) Specialist to join our team. The ideal candidate will be responsible for identifying learning and development needs across the organization, designing and delivering effective training programs, and promoting a culture of continuous learning to help employees develop their skills and achieve their full potential. The L&D Specialist will collaborate with Operations, HR and other departments to ensure that training initiatives align with organizational goals and objectives.

Key Responsibilities

• Conduct regular assessments to identify skill gaps and development needs within the organization.
• Create and implement training programs, workshops, and learning materials that address business needs and enhance employee performance.
• Facilitate in-person and virtual training sessions, ensuring an engaging and interactive learning experience.
• Utilize Learning Management Systems (LMS) and other digital platforms to manage and track training programs.
• Support managers in developing and delivering targeted training for team-specific performance improvement.
• Assess the effectiveness of training programs through feedback, surveys, and performance metrics to ensure continuous improvement.
• Design and deliver leadership training programs aimed at developing current and future leaders.
• Foster a culture of learning by encouraging employees to pursue development opportunities.
• Ensure employees are up to date on mandatory training programs, such as health & safety or compliance-related training.

Required Qualifications:

• Bachelor’s / Diploma in Human Resources, Public Relation, Customer Service, Business Administration, or a related field.
• Proven experience typically above 2 years in Learning & Development, Training, or Organizational Development.
• Knowledge of L&D best practices, instructional design, and training methodologies.
• Proficiency in Learning Management Systems (LMS) and e-learning tools.
• Strong communication, presentation, and interpersonal skills.
• Ability to assess needs, prioritize, and manage multiple projects effectively.
• Experience with both in-person and virtual training delivery.

Personal Attributes

• Passionate about employee development and continuous improvement.
• Creative thinker with the ability to innovate in training delivery and methods.
• Strong problem-solving abilities and attention to detail.
• Collaborative team player with a customer-focused mindset.

Salary

• Monthly gross salary ranging from Kes.45,000 to Kes.50,000