Learning & Development Officer at Accor

Job Description

• Prepare training requirements
• Deliver brand training programs and property-specific modules to colleagues
•  Assist in training needs analysis and development of property-specific programs
• Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements
• Ensure upkeep of training room and proper ordering and inventory of training supplies
• Maintain accurate training records and reports
• Submit monthly learning hours to Director of Talent & Culture
• Oversee Hotel Internship Program
• Build strong partnerships with schools and liaise with external training providers
• Recruit, orient, and train all trainees who can be potential colleagues
• Maintain accurate records of interns
• Assist in activities for Talent & Culture
• Counsel and coach all colleagues on job related issues, career development and performance management.
• Champions training and development at all levels for the property.
• Ensures all Movenpick Hotels and Residences / AccorHotel’s standards are implemented and adhered to
• Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
• Ensures each new Heartists attends/completes the mandatory trainings shared by Accor Academy.
• Oversees Hotel Departmental Trainers.
• Develops and distributes training and development schedule each quarter and produces a monthly calendar.
• Assists in the implementation of new corporate initiated programs as directed.
• Promotes AccorHotel’s learning capabilities.
• Attends hotel shift briefings.
• Champions the Heartist Recognition Committee and Recognition program in conjunction with the Talent & Culture Assistant.
• Supports the Talent & Culture Assistant with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.

Qualifications

• Bachelor’s degree in Hotel Management or related field
• 2 years' experience in a similar role is required
• Train the Trainer or equivalent certification
• Strong communication, training and presentation skills