Manager - Business Applications Support (ICT) at Kenya Revenue Authority (KRA)

Grade:              KRA ‘5’

Department:    Corporate Support Services

Division:           Information and Communication Technology

Supervisor:       Chief Manager, Application Management

Supervisee:     

Assistant Manager – Requirements & Release Management

Assistant Manager – Issue Resolutions and Business Support

Assistant Manager – Integrations, Internal & Third Parties

Job Summary:

The job holder is responsible for end to end support for Systems Associated with Domestic Taxes Department, these include iTax, Tax Invoice Management System (TIMS), Enhanced Payment Gateway (ePG) and reporting Sub-systems.  This role is responsible for driving  realisation of all integrations with internal and external systems

Key Responsibilities: 

1. Responsible for proper functioning of iTax, itax integrations and systems supporting management of Domestic Taxes
2. Reviews systems technical requirements/specifications to ensure that they are well articulated and properly documented before seeking approvals for any change on business processes/systems.
3. Reviews system change requests to ensure that the required changes adhere to the application change controls, policies and are relevant and consistent with the application design and architectural specifications and industry standards
4. Evaluates business systems requirements to determine viability of the required solutions
5. Conducts impact analysis and vets all issues affecting business systems and user requests to establish their impact and ascertains validity before progressing such issues for implementation
6. Negotiates and ensures change requests are cost effective and delivered as per agreed work plans and standards
7. Spearheads implementation of approved business systems requirements
8. Coordinates systems transition activities to ensure smooth implementation of approved system upgrades.
9. Responsible for delivering identified integrations for DTD Systems
10. Presents all DTD Systems change requests to the Change Advisory Committee (CAC) meetings
11. Develops proposals for retirement/ upgrade of identified systems based on the approved system retirement/ upgrade policy and seeks approvals for implementation
12. Coordinates implementation of new systems including data migration, systems piloting, configuration and integration.
13. Ensures application management standards and policies are adhered to
14. Develops and ensures skill transfer both internally and from contractors.  Ensure KRA has required capacity to support iTax and other DTD systems
15. Responsible for monitoring and embedding performance management culture in the unit.  This includes execution of Performance Contracts and appraisals in the unit
16. Develops the unit’s Annual Work Plans and budgets
17. Prepares monthly, quarterly, annual and ad hoc availability and capacity reports for the unit;
18. Ensure conformity to ISO standards 9001 and 27001 (which KRA is certified against), Information Security Policy, Acts and regulation and data security requirements.

Academic and Professional Qualifications    

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
• Post Graduate qualifications in Computer Science, Business Administration, Information Systems or related Postgraduate degree will be an added advantage.

 Professional Certification or Training in any one of the following areas is required:

• Database Administration i.e. Oracle, PostgreSQL, MySQL, Microsoft SQL Server or MCSE, OR
• Java programming OR
• Operating systems i.e. Linux (Red hat and Suze) OR

 The following certifications or training will be an added advantage :

• Business Systems Analysis i.e. CBAP Certification / Training
• Systems Modelling and Design Techniques
• Process Modelling and Design Techniques
• Training in operating systems i.e. Windows, Linux or Unix.
• Training in Domestic Tax Administration from KESRA or an equivalent institution.
• IT Governance & Service Level Management i.e. ITIL, COBIT or Their equivalent
• Project Management (Prince II or PMP Certification or equivalent)

Relevant Work Experience Required

• The post holder should have at least 5 years progressive experience in the IT environment, with at least 2 years’ experience as an Assistant Manager
• Practical and demonstrable experience in System and application designs, development (AML)
• Must has hands-on experience in Postgress DB, SQL, Oracle, JAVA

Key Competencies     

The Job holder must:

• Be performance driven
• Demonstrate capacity in handling demanding leadership and management roles
• Honest and of high integrity
• Be resilient, focused, results oriented and a team player
• Be proactive with good analytical and problem solving skills.
• Passion and creative
• Ability to pay attention to details and able to work for long hours
• Strong interpersonal, written and oral communication skills.
• Have good negotiation skills
• Ability to work under minimum supervision