Manager, ICT Business Systems and Projects at National Transport and Safety Authority

REF NTSA/05/2023/11

Key Duties and Responsibilities 

• Ensure the successful completion of all software projects and oversee the peopleperforming work on the projects;
• Coordinate installation, maintenance, updating and upgrading of the Authority’s software;
• Ensure effective administration of the Enterprise Resource Planning (ERP) system;
• Drive innovation and streamline overall testing processes;
• Work with business units in the key service sectors of the organization to optimize the benefit of the approved corporate applications to the workforce;
• Learn and understand how the corporate applications work and suggest functionality and process changes to improve efficiency;
• Coordinate development of work instructions for the use of corporate applications in consultation with business units;
• Coordinate design and delivery of training packages across the organization in the use of corporate applications, and their practical use as part of the broader job role; 
• Proactively analyze existing operational procedures and recommend/specify/implement approved changes to maintain/improve efficiency;
• Coordinate assessment and implementation of software enhancements to ensure the full functionality and benefits of the application are realized;
• Work closely with systems support staff where software problems or required changes are identified and participate in the testing of software upgrades and modifications;
• Coordinate ongoing support to users requiring assistance with business applications;
• Coordinate Preparation, Management and monitoring of the division budgets;
• Coordinate divisional performance management;
• Coordinate implementation of ICT policies, procedures, and best practices;
• Plan, direct, coordinate and design ICT-related activities, as well as provide administrative direction and support for daily operational activities of the division;
• Coordinate implementation of annual work programmes in line with the ICT Strategic plan; and
• Participate in the development and implementation of ICT policies, procedures, and best practices.

Qualifications, Skills & Experience

• Bachelor’s degree in Computer Science, Information Communication Technology, Electronics Engineering or its equivalent qualification from a recognized institution; 
• Master’s Degree in Computer Science, Information Communication Technology, Electronics Engineering or its equivalent qualification from a recognized institution will be an added advantage; 
• Certification in Microsoft Certified Solutions Expert (MCSE), (MCITP), PMI Agile Certified Practitioner (PMI-ACP), Oracle Certified Professional (OCP), Oracle (OCP, OCM, OCE)/ ITIL, Linux/Unix Administration or equivalent qualification; 
• At least ten (10) years relevant work experience, three (3) of which must have been at a middle management position in a large organization;
• Attended a Management Course lasting not less than four (4) weeks from a recognized institution;
• Experience in Project Management;
• Experience in negotiating large contracts and services;
• Strong communication / customer service skills to resolve problems with stakeholders/users/vendors; and
• Demonstrated a high degree of professional competence, administrative capabilities and initiative in the general organization and management of ICT.