Manager – Office Services at The Office of the Auditor-General (OAG)

Duties and Responsibilities 

• Implement policies and procedures for facilities’ management to guide in the delivery of service, to ensure achievement of Administration’s strategy;
• Participate in the development of the Administration budget through the provision of input on facilities management, to ensure efficient allocation of resources for the seamless delivery of administration services;
• Ensure compliance with various statutory provisions relating to Occupational Health and Safety Act and minimize occupational risks;
• Conduct business risk assessments relating to facilities’ management and recommend appropriate measures, to ensure continuity for the institution;
• Coordinate the day to day operational administrative functions to ensure efficiency and effectiveness in service delivery;
• Coordinate security management for the Office and review the security policies in place to ensure safety of staff and premises;
• Coordinate and control the maintenance of premises, equipment and furniture so as to ensure efficiency in use of available resources for the office;
• Liaise and coordinate with various departments within the institution to ensure proactive provision of support services and obtain timely feedback on areas requiring attention;
• Prepare and submit reports on facilities’ management to the Management, to ensure gaps in service delivery are identified and addressed in a timely manner;
• Manage the assets of the Office through proper record keeping;
• Implement the management of the asset register and coding of the institution’s assets for inventory.

Job Specification

Requirements for Appointment:

• Bachelor’s degree in Business Management/Administration, Real Estate Management or its recognized equivalent qualification from a recognized university;
• Post graduate qualification in Property, Project management or a recognized equivalent qualification from a recognized institution;
• Master’s Degree in Business Administration, Social Sciences degree or equivalent qualification from a recognized institution will be an added advantage;
• Senior Management Course or its equivalent from a recognized institution will be an added advantage;
• Proven computer proficiency will be an added advantage;
• At least 9 years’ relevant working experience from a reputable organization, five of which must have been at a Senior Officer or equivalent and comparable position;

Core Competences

• Creative/ Innovative - Develop new and unique ways to improve operations within the Office to deliver excellent, efficient and outstanding service/products to clients (e.g. methods, processes, systems, policies etc.). Take initiative and start activities.
• Ethical - Understand ethical behaviour and public-sector practices. Ensure that own behaviour and behaviour towards others is consistent with these standards and aligns with the values and ethical standards of the Office.
• Teamwork - Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance effectiveness within OAG.
• Relationship Building - Establish and maintain positive working relationships with others, both internally and externally ensuring the achievement of goals and objectives of the Office.
• Coach and Mentor - Act as an advisor; share wisdom and professional expertise with others and provide guidance to strengthen knowledge/skills of OAG professionals. Support others to grow, develop and find personal fulfilment through their work.
• Handle Conflict - Deal with disputes in a rational and balanced way through effective communication, problem resolving abilities and good negotiating skills, to restore the focus of the teams within the Office.
• Strategic Communication - Communicate openly and transparently to create a culture of caring and belonging that engenders staff and stakeholder engagement. Strive to reduce ambiguity and to simplify conversations, presentations and written communication. Simplify the complex and clarify it for others so they can achieve desired results.
• Asset Management - Knowledge of the process of cost-effectively deploying, operating, maintaining, upgrading, and disposing assets within the office.
• Project Management skills - Ability to plan and co-ordinate a project from inception to completion, aimed at meeting set requirements, timelines, costs and quality standards.