Manager - Operations & Business Transformation Office at Kenya Revenue Authority (KRA)

Responsible for providing administrative support, reporting and coordinating quality assurance and business transformation strategies to I&SO Department.

Tasks and Outputs:

1. Development and follow-up of planning roles including budgets, procurement plans, event plans, training plans, staff recruitment, deployment, engagement and maintaining the department’s staff establishment records.
2. Monitoring implementation of the departmental work plans, projects and maintenance of records, including organising and coordinating the Commissioner’s office administrative functions.
3. Preparing Board level and management reports and providing administrative and secretarial support.
4. Coordinating all Performance contracting processes for the department’s staff and departmental quality assurance programs including adherence to all quality requirements under ISO 9001:2015.
5. Coordinate implementation of the department’s Risk Management Plan, transformation agenda and business process management including business process enhancement, reengineering and measurement of operational efficiency.

Minimum qualifications

• Bachelor degree from a recognized university.
• Training in Tax and customs administration will be an added advantage.
• Professional Qualification in the areas of administration, project management, marketing, reporting or quality assurance. 

Work Experience

• 5 years of progressive work experience in the areas of administration, reporting, project management or quality assurance two (2) of which should be at entry - level management.
• Experience in Customs and Tax administration is an added advantage. 
• Evidence of training for a cumulative period of not less than two months in the areas of administration, reporting, project management, strategic management or quality assurance. 

Competencies required for this Role

• Honesty and integrity of character.
• Good decision making capabilities 
• Good planning, organizational and analytical skills
• Resilient, focused and results oriented
• Excellent oral and written communication, presentation and interpersonal skills
• Motivated, dynamic and dedicated team player
• Ability to work under pressure
• Ability to build and maintain strong relationships