Manager Operations Excellence and Controls at HF Group

Principle Accountabilities

• Develop and ensure adherence to internal policies and both internal and regulatory procedures while handling Prudent cost management across the organization
• Continuous Process Improvements and Efficiency in Operations: Responsible for the delivery of day-to-day support, working with other stakeholders to provide technology solutions, process improvement efforts, and standardization across the organization.
• Coordinate the centralization and standardization of operational processes across the bank and in conjunction with other Quality control functions of the Bank.
• Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures and manuals
• Implementation of service and efficiency improvement initiatives in the operations department to facilitate the transfer of best practices Ensure operational lapses at branch level are minimized.
• Periodic Branch Operations trainings to enhance bank operational skills at branch Level: Identify training needs and ensure these are met for all staff as appropriate
• Working closely with the relevant Head Office departments, ensure effective administrative support for all the branches, including resolving premises and other business-as-usual operational and service issues arising from time to time.

Key Competencies and Skills
Technical skills

•  Technology skills: Computer literate with proficiency in MS Office.
• Knowledge of Business Environment: Must understand local and global dynamics of the business environments facing customers
•  Process orientation Ability to design documents and properly align business process
•  Business process reengineering

Minimum Qualifications, Knowledge and Experience
Education/Qualifications:

•  Bachelor’s degree in any Social Science or Business Management
•  A postgraduate Degree will be an added advantage Professional Qualifications:
•  Professional Banking qualification (AKIB)
•  Lean Six-Sigma certification is preferable
• Experience or background expected from the job holder:
•  At least Eight (8) years’ experience in a banking environment with a track record of success Possession of experience in the Banking industry would be an added advantage
•  Extensive knowledge of Banking theory and practice and the Central Bank’s rules, regulations, and procedures Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe or industry.
•  Excellent and demonstrated leadership capacity, including possession of strategic development, monitoring, execution and reporting skills (Have a strategic outlook)
•  Strong organizational, administrative and analytical skills, including oral and written communication skills, negotiation and interpersonal skills, and ability to motivate staff

Personal attributes

•  Results Oriented: Be able to have a personal drive to achieve set goals enthusiastically
•  Decisive and Independent: Ability to work independently, consult and clarify where necessary, and make informed decisions.
•  Interpersonal Skills; Excellent interpersonal skills, with the ability to establish and develop relationships
•  Proactive Initiator: Must be pro-active, a self-starter, and have the ability to anticipate and advise on strengths, weaknesses, opportunities, and threats.
•  Teamwork; Ability to work through teams, deliver high-quality work within deadlines, and meet team objectives
•  Communication Skills: Excellent communication skills, both written and oral, including the ability to convey ideas and positions clearly