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  • Posted: Feb 4, 2020
    Deadline: Feb 7, 2020
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    National Bank is a major player in Kenya’s banking industry. It is one of the largest banks in the country giving financial services to all sectors of the economy. The bank will continue to cover the financial landscape and respond positively to the needs of its customers, shareholders and the economy besides offering traditional financial services and...
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    Mortgage DSR

    Position scope:

     

    Reporting to the Business Development Manager - Mortgage, the Mortgage Direct Sales Representative will be responsible for acquisition and growth of sustainable Bank mortgage Business.

    Key responsibilities:

    • Sell retail mortgage products to bring new business and enhance existing relationships
    • Sell premium accounts/ products for the mortgage customers on-boarded
    • Introduce new clients as members to Bank’s developers club
    • Provide excellent customer experience while interacting with customers on different channels before and after business acquisition.
    • Carry out Site Inspection and construction stage visits to facilitate stage loan disbursement.
    • Participate in Open Days, Bus Tours, Home Expos and all marketing initiatives aimed at growing a quality mortgage Asset book
    • Prepare quality mortgage loan applications for clients for credit processing
    • Official visits to developers/land  sites and Institutions for business networking and client referrals
    • Provide support for customer enquiries, complaints and ensure timely escalation where required
    • Carry proper documentation and Know Your Customer requirements as per stipulated standards and guidelines
    • Provide loan related documents to customers and ensure to highlight the conditions to be met therein
    • Prepare Site Visit call reports and present them timely.
    • Gather  feedback  from customers  on Bank products and their experience
    • Share business acquisition reports in a timely manner
    • Continuously seek to deepen knowledge on the Bank’s offering and the Industry trends.

    Position requirements

    Experience, Skills & Personal Attributes:

    • Excellent communication skills both oral and written
    • Confident, Courageous  and self-driven
    • Strong interpersonal and negotiation skills
    • Honesty/ High levels of integrity
    • Commercial awareness
    • Ability to be an agent of change and Innovation with a strong desire to excel
    • Ability to deliver set business targets and service with minimum supervision.
    • Flexible and willing to travel on short notice
    • Age:  above 18 years and maximum – 30 years

    Job Requirements:

    • A University Degree or Diploma in a Business related field or Social Sciences from a recognized institution
    • Must have a minimum mean grade of C plain at O level / High School
    • Experience in sales will be an added advantage
    • Computer literacy  – MS Office Suite

    Method of Application

    Interested and qualified? Go to National Bank of Kenya on nbk.taleo.net to apply

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