NGIS Front Office Supervisor at Amentum

The NGIS Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring the seamless management of reservations and guest services. This role requires strong leadership skills, expertise in hotel property management systems, and the ability to consistently deliver a high level of customer service. Key responsibilities include, but are not limited to:

Front Desk Operations:

• Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.
• Ensuring the accurate and timely handling of reservation systems to manage room availability and guest inquiries.
• Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.
• Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.

Team Leadership and Staff Management:

• Leading, mentoring, and training front office staff to maintain high performance standards and operational consistency.
• Managing staff schedules to ensure adequate coverage during all shifts.
• Conducting performance evaluations and providing feedback to improve team productivity and service quality.

Hotel Property Management System Expertise:

• Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.
• Training and supporting staff members to use PMS effectively and efficiently.
• Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.

Minimum Requirements

• A minimum of two (2) years of experience in the administration of hotel front desk operations, including reservations and guest services.
• Proficiency in operating hotel property management systems (PMS) and handling reservation systems.
• Experience handling and operating credit card terminals in compliance with financial processing policies.
• At least one (1) year of formal education at the college or university level in business administration, hospitality management, or a related field.
• Strong organizational, communication, and problem-solving skills to effectively manage team members and guest services.
• Customer-focused with the ability to address and resolve patron concerns tactfully and professionally.