Office Assistant at St John Ambulance

JOB RESPONSIBILITIES

1. Act as a focal point for all customer/visitors related inquiries
2.  Offering administrative support across the office
3. Undertake front-desk activities, including sorting and distribute daily mail/deliveries and any other correspondence.
4.  Answer phone calls in a professional manner and provide information about products and services as required by the callers
5.  Responsible for taking customer orders and ensuring effective delivery
6.  Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments.
7.  Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
8. Establish and monitor the standards for customer service in the company.
9.  Keep front office area clean and presentable on a daily basis
10.  Managing basic Accounting tasks
11.  Maintaining the contact list of clients
12. Stock taking
13. Any other duties allocated by supervisor or any person in authority.

QUALIFICATIONS

• Diploma in Business Administration or any related field.
• Experience in computer applications.
• Team-player and ability to work independently.
• Excellent communication skills (verbal and written).
• Attention to detail and accuracy.
• Good knowledge of St John and its operations and volunteer activities will be an added advantage.