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  • Posted: Feb 9, 2023
    Deadline: Feb 17, 2023
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    Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
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    Operations Excellence & Analytics Manager

    Job Description

    The Operations Manager will be responsible for overseeing day-to-day operations, will have a proven track record of utilizing data analytics to drive efficiency, automate processes, and effectively manage risks

    KEY TASKS AND RESPONSIBILITIES

    • Develop and implement strategies to improve operational efficiency, reduce costs, and increase customer satisfaction while managing risks effectively.
    • Utilize data analytics to identify trends, inefficiencies, and opportunities for process automation.
    • Oversee the day-to-day operations of the motor insurance division, including claims management, policy administration, and customer service.
    • Lead cross-functional teams to drive process improvements, implement automation solutions, and manage project timelines.
    • Collaborate with IT and other departments to ensure technology solutions are aligned with business objectives and provide adequate support.
    • Analyse and interpret data to make informed business decisions, track progress, and measure the impact of operational changes.
    • Ensure compliance with industry regulations and company policies, while effectively managing risks.
    • Develop and manage an effective process to manage different stakeholders in the value chain and customer touchpoints.
    • Mentor and develop team members to enhance their skills and support their professional growth.
    • Any other duties as it may be assigned by management from time to time.

    KNOWLEDGE & EXPERIENCE

    • 5+ years of experience in operations management, with a focus on motor insurance.
    • Strong data analytics skills and experience using data to drive business decisions.
    • Proven track record of successfully implementing process automation and operational efficiencies.
    • Strong understanding of effective risk management and ability to mitigate risks in day-to-day operations.
    • Excellent leadership and communication skills, with the ability to lead cross-functional teams.
    • Ability to analyse complex data, identify trends, and make informed decisions.
    • Experience in developing and managing processes to effectively manage stakeholders in the value chain and customer touchpoints.
    • Ability to work in a fast-paced, deadline-driven environment.

    QUALIFICATIONS

    • Bachelor’s degree in business, operations or a related field.
    • Master’s degree in a business-related field will be an added advantage.

    Method of Application

    Interested and qualified? Go to Old Mutual Kenya on oldmutual.wd3.myworkdayjobs.com to apply

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