Operations Manager at Namati

About the Position

We are searching for a dynamic leader to oversee operations for Namati Kenya to ensure we’re better, stronger, and more effective in the future. This new position will sit at the intersection of operations, finance, and human resources, ensuring the smooth operation of our Kenya office and taking care of our incredible team . Exceptionally organized, creative, and process oriented, the Operations Manager will partner with Namati Kenya’s program teams in particular to identify, solve for, and address a range of operations needs, while improving our operational infrastructure for all Namati Kenya staff.

The Operations Manager will:

• Collaborate with Namati’s Kenya-based program teams to assist in supporting our local partners, ensure the team’s physical safety and security, & facilitate the procurement of necessary supplies and equipment.
• Develop or update systems & procedures, as needed, to support the programmatic goals and growth of the Kenya office
• Oversee the implementation of our Personnel Manual, ensuring policy compliance and updating policies to reflect changes in law or operations at Namati.
• Collaborate with Head of Office and Senior Finance Officer on benefits administration, where needed
• Liaise with global finance, operations, and people teams as needed on changes or issues that arise regarding Namati Kenya operations
• Keep up-to-date with Kenyan law and regulations and proactively ensure seamless compliance across Namati Kenya operations
• Act as primary contact with law firm on retainer for questions that arise
• Manage Namati Kenya’s petty cash system, ensuring all payments and documentation meet required standards defined by the Accounting Manual
• Oversee the physical office space, including handling vendors for repairs, liaising with building management on any relevant issues, and ensuring the office is well-stocked with needed cleaning and office supplies
• Ensure all office permits or permissions remain current
• Maintain organizational records related to corporate registration, charity compliance, government reporting, and other administrative matters
• Lead on other key administrative and logistical tasks to ensure that Namati Kenya operates as efficiently as possible, while remaining compliant with relevant Kenyan laws

Here’s what you might have tackled last week

• Worked with Namati Kenya’s Senior Finance Officer to dispose of old office equipment and secure two new laptops for program teams
• Met with program teams to ensure upcoming community meetings are safe and secure according to Namati Kenya’s safety protocols
• Finalized a policy concerning the taxation of allowances for paralegal training and partner convenings
• Updated the Namati Kenya personnel manual to reflect recent changes to Namati Kenya’s retirement benefits and collaborated on communicating changes to staff
• Compiled and submitted Namati Kenya’s report to the NGO Board
• Secured a contract for repairs to be completed in the Namati Kenya office

About You

Track record of excellence in operations: You genuinely enjoy, and have multiple years experience working on the operations and administrative side of an organization or company. You’ve demonstrated your ability to build and improve operational policies and systems. You’re comfortable taking ownership and driving projects, and ideally you’ve worked with global or regional partners.

Exceptionally organized and attentive to detail: You’re hyper-organized and you obsess about the details (in a healthy way). You take pleasure in letting no ball drop as you deftly juggle multiple projects and tasks in a fast paced environment.

Process Orientation: You have a track record for building and improving processes. You can pinpoint where the gaps are and provide solutions that optimize organizational practices and get results.

Nimble, creative, problem-solving: Although careful planning and execution define your work, you are positive and graceful when unexpected challenges arise. You quickly reorient and identify the best new course of action.

Sound judgment and integrity: You have the rare combination of being able to make quick decisions with your gut and measured decisions with your head.

Growth oriented: You’re always seeking to better yourself and your work, and you will push yourself to the peak of performance to help fulfill our mission. In service of that growth, you welcome and delight in feedback from supervisors, peers, and anyone else.