Operations Manager at Summit Recruitment and Search

Key Requirements:

• Lead and inspire the junior/management teams, including Sales and Finance to deliver a consistent 5-star level of service/performance
• In charge of Reservations, Housekeeping Sales and Guest experience department
• In charge of the profit & loss aspect of the business in liaison with the CEO/Founder as well as the chief accountant
• Oversee all day to day operational activity for the business, including: Extra services and Upselling.
• Work with the CEO on direction for the business, in accordance with company strategy
• Work with the CEO on new listings pricing, on new concept development and planned refurbishments/improvements.
• In charge of the revenue management function in liaison with the CEO
• Work in liaison with the accounts department in credit management and home owners payouts.
• Developing and Implementing strategies that will ensure a positive experience on the guest experience
• In charge of the timely on boarding process in order to grow our portfolio
• Employee performance management, reviewing employee behaviour/appearance
• Development of SOPs and policies for each department depending on ongoing business needs
• Ensure all necessary team reports are done in accordance to policies and specific timelines
• Understanding new features and trends on PMS (technology platforms)
• Analyze statistics and trends on the PMS and CSM

Qualifications:

• Bachelor degree in relevant field, MBA preferred
• 10yrs of experience in an operation role
• Sound and strategic decision making
• Good interpersonal and communication skills with high emotional intelligence
• Technologically savvy
• High level of responsibility and accountability
• Strong management and organizational skills
• Work and inspire others to work autonomously and deliver results
• Strong sense of business acumen – experience in scaling up a business / fundraising

Deadline for applications: 28th January, 2024