People Operations Associate at Branch

Branch Overview

Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility. 

Branch’s mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC).

We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. 

The People Operations Associate will function under direct supervision of the Head of People and work alongside the People Operations team in managing the HR operations at Branch International.This includes recruitment, contracts, performance management, staff welfare & communication, staff welfare & disciplinary, payroll management, leave, benefits and exits/separations.

Duties 

• Participate and support the implementation of various recruitment frameworks and methodologies to attract and secure high performance talent.
• Responsible for managing all HR administrative tasks related to employee life cycle.
• Support the performance management process by liaising with team leaders to facilitate performance appraisals and reporting.
• Support learning and development by liaising with different functions to identify learning needs and facilitating training programs.
• Participate in handling staff grievances and disciplinary matters.
• Ensure completeness and proper custody of staff records.
• Participate in formulation of employee engagement programs and implementation of the same.
• Participates in process enhancements, improvements in policies and procedures, and any other innovation changes that would optimize HR management.
• Ensures legal compliance in the organization with respect to the Employment Act 2007 and all aspects of Employee Relations.
• Analyze trends and metrics to develop solutions, programs and policies.
• Conduct staff exit interviews and facilitate the exiting staff handover and clearance process.
• Coordinate with HR service providers on implementation and monitoring of service levels.
• Administration support and correspondences of HR related matters such as staff insurance, licenses and other general office matters.

Qualifications 

• Bachelor’s Degree in Human Resources Management or Business Management with Human Resource Option.
• A minimum of 3 years’ experience in administrative HR or HR operations in a mid-sized organization.
• Proven track record of consistently supporting the achievement of operational processes in HR.
• Must be a registered member with IHRM and in good standing.
• Experience working with HRIMS is required.
• Be very conversant with the implementation of the Employment Act.
• High levels of maturity, professionalism and personal integrity.
• Methodical and organized, autonomous & responsible. 
• Solution oriented: ability to identify a problem and develop adequate solutions proactively.
• Team player: ability to lead and work with a diverse team.
• Highly flexible and able to cope with multiple requests, while ensuring careful attention to detail.
• Work under minimum supervision , have initiative and anticipate HR actions required in advance without prompting.