Performance Analysis & Reporting at Kenya Revenue Authority (KRA)

Role Purpose

The role holder will be expected to manipulate data using powerful analytical tools and applications to prepare reports and evaluate outcomes. The role holder will be responsible for managing and coordinating organization wide efforts to ensure performance and continuous improvement programs are developed and managed with a data driven approach

Role holder is expected to be a champion for data-driven decision making and high quality reporting, building a performance focused culture through collaboration and passion in bringing our KPIs to life.

Roles & Responsibilities:

• Develops performance measurement frameworks – KPIs, goals, user needs and benefits which serve as yardstick for analyzing the performance of a service
• Develop and implement performance metrics to improve business operational efficiency
• Design relevant reporting templates and dashboards to improve efficiency and proficiency in performance evaluation reporting
• Responsible for identifying areas of improvement in the performance management system to optimize the system usage
• Responsible for coordinating process re-engineering initiatives on performance management
• Monitoring, optimizing and managing the performance of KPIs in the area of expertise within the organization
• Undertake research and collect data to better analyzed outcomes that meet business needs
• Monitoring the divisions implementation of the Authority’s corporate plan.
• Co-ordinate preparation and compilation of various divisional reports (Monthly, Management reports, responses to Team One Action Points Staff Committee responses & Board of Directors responses to action points
• Train staff on performance metrics analysis and their relationship to the business performance
• Develop and implement process changes in performance management to ensure efficiency and alignment with performance objectives
• Work with Performance Business Partners to implement performance improvement initiatives, lead training on new processes and lead performance related change efforts
• Conduct effective productivity monitoring to ensure achievement of set performance targets
• Provide project management and project coordination support with regard to PMD projects
• Lead in developing PMD risk assessments and mitigation plans
• Develop PMD presentations for management and clients
• Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
• Coach and mentor subordinates on a regular basis.

Education;

• Bachelor’s Degree in Statistics, data science, Computer Science, Economics or related field
• Qualifications in HR or business analytics will be desirable
• Membership to a relevant professional body.

Experience, Knowledge, Skills & Abilities:

At least five (5) years relevant work experience, two (2) of which should be at entry level    management.

• Strong research, communication, presentation, analytical and problem solving skills
• Knowledge of HRMIS Systems especially performance management system
• Understanding of business metric performance and target setting
• Communication and the ability to get along with people
• Working knowledge of performance metric analysis
• Working knowledge of performance management processes and procedures
• Excellent organizational skills to handle multiple tasks in a fast paced environment, as well as tight deadlines
• Good understanding of business metric performance and target setting.
• Strong understanding of, and practical experience of using different data tools to transform and analyse different data sets
• Champion the discovery and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
• Willingness to work in an agile environment while adapting agile work principles.

Competencies required for this role

• Leadership skills
• Decision making skills
• Planning and organizing skills
• Communication skills
• Analytical skills
• Problem solving skills
• Interpersonal relations skills
• Report writing skills
• Customer orientation
• Technological awareness
• Innovation and creativity
• Making effective decisions
• Seeing the big picture
• Delivering at pace
• Building capability for all