Job Opportunities at Kenya Revenue Authority (KRA)

Role Purpose

As the Performance Management Business Partner, the role holder will oversee and manage all activities in their business cluster as per the performance management cycle and manage all communication,  sensitization and monitoring of the process to ensure its effectiveness and relevance to the business needs.

The role holder will be responsible for providing responsive and proactive support and advise to line managers on performance management to ensure total compliance with performance management policies, procedures and standards

Duties and Responsibilities

Under the overall supervision of the DC – PMD, the incumbent will undertake the following:

• Responsible for the interpretation and application of performance management policy and all other frameworks guiding management of performance in their respective business areas
• Implement and monitor performance management in their respective departments to enable employee and teams understand the goals of the Authority particularly through managing the performance cycle to ensure cross-complex alignment and intra-complex cascading of business goals and key performance indicators across the Authority.
• Implement a process of tracking progression from goal setting, mid-year reviews and end of year evaluations to support individual, team and organizational performance
• To provide effective performance management consultancy, guidance, technical and administrative expertise for their respective departments on all performance management matters
• To implement initiatives aimed at fostering an agile performance driven culture and implement programs to support and drive that culture along with results across their departments
• Ensure that comprehensive training on performance contracting and appraisal system is offered to staff and management of your respective business areas
• Drive targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity
• Support line managers on all performance related issues from planning, monitoring and evaluation
• Plan and implement performance calibration of staff in their business areas
• Implement and manage an effective employee performance management system to foster an agile performance culture
• Ensure Board commitments and cross cutting issues are cascaded across their respective departments and captured in the relevant PCs
• Ensure that quality assurance process of staff Performance Contracts is effectively conducted to ensure they meet the SSMARTA Principle
• Ensure that staff in their business areas complete their PCs and appraisals within the set timelines
• Prepare PC and Appraisal reports of their business areas and forward to the Performance Analysis & Reporting Manager for consolidation
• Work with learning and development to address capacity gaps that affect performance of staff in their respective business areas
• Ensure that performance coaching program is effectively implemented in their respective business areas
• Conduct effective productivity monitoring in liaison with Manager, Performance Analysis & Reporting to ensure achievement of set performance targets
• Provide monthly and quarterly reports to each Line Manager on attainment of goals, PIP and development plans
• Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
• Coach and mentor subordinates on a regular basis.

Education

• University Degree in Human Resources or related field
• Post Graduate Diploma in Human Resource Management
• Minimum seven (7) years’ experience in HR generalist role and three (3) at Managerial Level
• Experience of Performance Management in a progressive organization is desirable
• Additional professional qualification/certification in performance management is advantageous
• Membership to a relevant professional body

Experience, Knowledge, Skills & Abilities:

• Strong client focus with ability to build good relationships influence and network
• Strong communication skills and ability to work effectively with multiple stakeholders
• Demonstrable experience of design and implementation of performance management
• Change management skills and experience in driving a high performance culture
• Experience in leading performance improvement programs.
• Familiarity with HRIS tools that support Performance Management processes/activities; Management of 360-degree feedback processes in a diverse and complex business environment.
• Knowledge and understanding of people management theories/ principles and ability to coach others around best practices.
• Ability to plan, organise, coordinate, multitask and prioritise under pressure with minimal supervision.
• Client and results oriented individual holding “a can-do attitude”.
• Marked ability to influence policy development and relate work to wider operational needs of the business.
• Willingness to work in an agile environment while adapting agile work principles. Must be flexible and at ease with rapidly changing deadlines

 Competencies required for this role

• Leadership skills
• Planning and organizing skills
• Excellent Communication skills
• Analytical skills
• Problem solving skills
• Interpersonal relations skills
• Report writing skills
• Customer orientation
• Technological awareness
• Innovation and creativity
• Making effective decisions
• Seeing the big picture
• Delivering at pace
• Building capability for all

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Role Purpose

The role holder will be expected to manipulate data using powerful analytical tools and applications to prepare reports and evaluate outcomes. The role holder will be responsible for managing and coordinating organization wide efforts to ensure performance and continuous improvement programs are developed and managed with a data driven approach

Role holder is expected to be a champion for data-driven decision making and high quality reporting, building a performance focused culture through collaboration and passion in bringing our KPIs to life.

Roles & Responsibilities:

• Develops performance measurement frameworks – KPIs, goals, user needs and benefits which serve as yardstick for analyzing the performance of a service
• Develop and implement performance metrics to improve business operational efficiency
• Design relevant reporting templates and dashboards to improve efficiency and proficiency in performance evaluation reporting
• Responsible for identifying areas of improvement in the performance management system to optimize the system usage
• Responsible for coordinating process re-engineering initiatives on performance management
• Monitoring, optimizing and managing the performance of KPIs in the area of expertise within the organization
• Undertake research and collect data to better analyzed outcomes that meet business needs
• Monitoring the divisions implementation of the Authority’s corporate plan.
• Co-ordinate preparation and compilation of various divisional reports (Monthly, Management reports, responses to Team One Action Points Staff Committee responses & Board of Directors responses to action points
• Train staff on performance metrics analysis and their relationship to the business performance
• Develop and implement process changes in performance management to ensure efficiency and alignment with performance objectives
• Work with Performance Business Partners to implement performance improvement initiatives, lead training on new processes and lead performance related change efforts
• Conduct effective productivity monitoring to ensure achievement of set performance targets
• Provide project management and project coordination support with regard to PMD projects
• Lead in developing PMD risk assessments and mitigation plans
• Develop PMD presentations for management and clients
• Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
• Coach and mentor subordinates on a regular basis.

Education;

• Bachelor’s Degree in Statistics, data science, Computer Science, Economics or related field
• Qualifications in HR or business analytics will be desirable
• Membership to a relevant professional body.

Experience, Knowledge, Skills & Abilities:

At least five (5) years relevant work experience, two (2) of which should be at entry level    management.

• Strong research, communication, presentation, analytical and problem solving skills
• Knowledge of HRMIS Systems especially performance management system
• Understanding of business metric performance and target setting
• Communication and the ability to get along with people
• Working knowledge of performance metric analysis
• Working knowledge of performance management processes and procedures
• Excellent organizational skills to handle multiple tasks in a fast paced environment, as well as tight deadlines
• Good understanding of business metric performance and target setting.
• Strong understanding of, and practical experience of using different data tools to transform and analyse different data sets
• Champion the discovery and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
• Willingness to work in an agile environment while adapting agile work principles.

Competencies required for this role

• Leadership skills
• Decision making skills
• Planning and organizing skills
• Communication skills
• Analytical skills
• Problem solving skills
• Interpersonal relations skills
• Report writing skills
• Customer orientation
• Technological awareness
• Innovation and creativity
• Making effective decisions
• Seeing the big picture
• Delivering at pace
• Building capability for all