Personal Assistant at Accor

• The Personal Assistant to the General Manager provides high-level administrative, organizational, and operational support to the General Manager to ensure efficient daily operations of the Executive Office. The role requires exceptional confidentiality, attention to detail, communication skills, and the ability to anticipate needs in a fast-paced luxury hospitality environment.
• This role acts as a key liaison between the General Manager, hotel departments, guests, owners, and external stakeholders.

Key Responsibilities

• Executive Office Support
• Manage the GM’s calendar, appointments, travel arrangements, and meeting schedules.
• Prepare meeting agendas, presentations, reports, and minutes.
• Track action items and follow up with department heads on behalf of the GM.
• Screen calls, emails, and correspondence, responding where appropriate.
• Maintain organized records, documents, and confidential files.
• Communication & Coordination
• Act as the primary point of contact between the GM and internal/external stakeholders.
• Coordinate communication with department heads, corporate offices, owners, and guests.
• Draft professional emails, memos, and reports for the GM.
• Support preparation of monthly reports, budgets, and performance reviews.
• Operational Support
• Assist the GM with tracking departmental KPIs, action plans, and strategic initiatives.
• Coordinate logistics for leadership meetings, audits, inspections, and VIP visits.
• Assist in organizing town halls, leadership trainings, and employee engagement events.
• Support special projects as assigned by the GM.
• Guest & VIP Relations
• Coordinate VIP guest arrivals, amenities, and follow-ups with relevant departments.
• Handle sensitive guest matters with discretion.
• Support GM in maintaining relationships with owners, partners, and key clients.
• Confidentiality & Professionalism
• Maintain strict confidentiality of all executive and company information.
• Demonstrate professionalism, discretion, and sound judgment at all times.
• Represent the Executive Office with courtesy and professionalism.
• Sustainability (ESG)Champion
• Coordinate corporate strategy and targets with the team to ensure clear alignment and execution. i.e. G.A.IA 2.0
• Monitor project progress and ensure all deadlines are met through proactive follow-up and stakeholder communication.
• Oversee recertification and audits, ensuring compliance with applicable standards and requirements. i.e. Green Globe
• Collaborate with departmental sustainability champions to drive continuous improvement and strengthen professional sustainability practices.
• Reputation Performance Score
• Monitor and manage the organization’s Reputation Performance Score to support brand positioning and guest satisfaction.
• Respond promptly and professionally to guest reviews across platforms, including Google, TripAdvisor, and TrustYou.
• Partner with the Operations team to drive initiatives that increase review volume and enhance overall guest feedback performance.

Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field
• Minimum 3–5 years experience as an Executive Assistant or Personal Assistant, preferably in hospitality or corporate environment.
• Experience in a luxury hotel environment is an added advantage.
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)