Jobs at Accor

Job Description

• Monitor live and recorded CCTV footage across all assigned areas.
• Detect, assess, and report suspicious activities, security breaches, or safety hazards.
• Operate and control surveillance systems, cameras, and recording equipment.
• Ensure continuous coverage of critical areas (lobby, entrances, parking, back-of-house, etc.).
• Maintain confidentiality of all surveillance information and recordings.

Security & Incident Management

• Respond promptly to alarms and emergency situations.
• Coordinate with on-site security officers and management during incidents.
• Document and log all incidents accurately in security reports.
• Preserve and retrieve video evidence when required for investigations.
• Assist law enforcement when necessary by providing footage and reports.

System Operations & Maintenance

• Conduct regular system checks to ensure all cameras and equipment are functioning properly.
• Report technical faults or system malfunctions immediately.
• Ensure recording systems are operating and data is stored according to company policy.
• Maintain organized archives of recorded footage.

Administrative Duties

• Maintain accurate daily activity logs.
• Prepare incident and shift handover reports.
• Follow company security policies and standard operating procedures.
• Participate in security briefings and training sessions.

Compliance & Professional Conduct

• Adhere to data protection and privacy regulations.
• Maintain high levels of integrity and discretion.
• Remain alert and attentive during entire shift.
• Uphold company standards in grooming and professional behavior.

Qualifications

•  High school diploma or equivalent (minimum requirement in most cases).
• Certificate or diploma in Security Management, Criminology, or related field
• Valid Security Guard License.
• CCTV Operator Certification.
• Basic First Aid & CPR certification.
• Fire safety / emergency response training.

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• The Personal Assistant to the General Manager provides high-level administrative, organizational, and operational support to the General Manager to ensure efficient daily operations of the Executive Office. The role requires exceptional confidentiality, attention to detail, communication skills, and the ability to anticipate needs in a fast-paced luxury hospitality environment.
• This role acts as a key liaison between the General Manager, hotel departments, guests, owners, and external stakeholders.

Key Responsibilities

• Executive Office Support
• Manage the GM’s calendar, appointments, travel arrangements, and meeting schedules.
• Prepare meeting agendas, presentations, reports, and minutes.
• Track action items and follow up with department heads on behalf of the GM.
• Screen calls, emails, and correspondence, responding where appropriate.
• Maintain organized records, documents, and confidential files.
• Communication & Coordination
• Act as the primary point of contact between the GM and internal/external stakeholders.
• Coordinate communication with department heads, corporate offices, owners, and guests.
• Draft professional emails, memos, and reports for the GM.
• Support preparation of monthly reports, budgets, and performance reviews.
• Operational Support
• Assist the GM with tracking departmental KPIs, action plans, and strategic initiatives.
• Coordinate logistics for leadership meetings, audits, inspections, and VIP visits.
• Assist in organizing town halls, leadership trainings, and employee engagement events.
• Support special projects as assigned by the GM.
• Guest & VIP Relations
• Coordinate VIP guest arrivals, amenities, and follow-ups with relevant departments.
• Handle sensitive guest matters with discretion.
• Support GM in maintaining relationships with owners, partners, and key clients.
• Confidentiality & Professionalism
• Maintain strict confidentiality of all executive and company information.
• Demonstrate professionalism, discretion, and sound judgment at all times.
• Represent the Executive Office with courtesy and professionalism.
• Sustainability (ESG)Champion
• Coordinate corporate strategy and targets with the team to ensure clear alignment and execution. i.e. G.A.IA 2.0
• Monitor project progress and ensure all deadlines are met through proactive follow-up and stakeholder communication.
• Oversee recertification and audits, ensuring compliance with applicable standards and requirements. i.e. Green Globe
• Collaborate with departmental sustainability champions to drive continuous improvement and strengthen professional sustainability practices.
• Reputation Performance Score
• Monitor and manage the organization’s Reputation Performance Score to support brand positioning and guest satisfaction.
• Respond promptly and professionally to guest reviews across platforms, including Google, TripAdvisor, and TrustYou.
• Partner with the Operations team to drive initiatives that increase review volume and enhance overall guest feedback performance.

Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field
• Minimum 3–5 years experience as an Executive Assistant or Personal Assistant, preferably in hospitality or corporate environment.
• Experience in a luxury hotel environment is an added advantage.
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

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• We are seeking to get a housekeeping supervisor who will lead and supervise the daily operations of the housekeeping team, ensuring that cleanliness, hygiene, and service standards are upheld in guest rooms, public areas, and back-of-house areas. The role involves close coordination with other departments, a strong presence on the floor, and active participation in guest satisfaction initiatives.

Operational Supervision

• Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet Fairmont cleanliness and quality standards
• Coordinate room assignments and workflow distribution for Room Attendants and Housemen
• Conduct routine inspections of guest rooms, corridors, offices, and public spaces to ensure flawless presentation
• Ensure timely room readiness for arrivals, VIP guests, and special requests

Guest Experience & Service Excellence

• Respond promptly and professionally to guest requests, concerns, and feedback
• Ensure personalized service delivery in line with Fairmont luxury service culture
• Support the delivery of special amenities, turndown service, and VIP preparations
• Maintain guest privacy, confidentiality, and safety at all times

Team Leadership & Training

• Provide guidance, coaching, and daily support to housekeeping colleagues
• Train new team members on cleaning standards, guest interaction, and service procedures
• Monitor performance and recommend development opportunities
• Promote a positive, respectful, and inclusive working environment

Quality Control & Standards

• Enforce consistent compliance with Fairmont brand standards, SOPs, and hygiene protocols
• Ensure proper use, handling, and storage of cleaning chemicals and equipment
• Report maintenance issues, room defects, and safety hazards promptly through the appropriate channels
• Maintain high standards of grooming, professionalism, and discipline within the team

Inventory & Resource Management

• Monitor and control usage of linen, guest supplies, cleaning products, and equipment
• Support stock-taking and ensure housekeeping stores are well organized
• Minimize wastage through proper controls and sustainable practices

Health, Safety & Compliance

• Ensure compliance with occupational health and safety regulations
• Uphold hygiene, sanitation, and environmental sustainability practices
• Participate in departmental audits and quality assurance inspections

Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field
• At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment
• Experience in a luxury hotel environment is an added advantage.
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)