Housekeeping Supervisor at Accor

• We are seeking to get a housekeeping supervisor who will lead and supervise the daily operations of the housekeeping team, ensuring that cleanliness, hygiene, and service standards are upheld in guest rooms, public areas, and back-of-house areas. The role involves close coordination with other departments, a strong presence on the floor, and active participation in guest satisfaction initiatives.

Operational Supervision

• Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet Fairmont cleanliness and quality standards
• Coordinate room assignments and workflow distribution for Room Attendants and Housemen
• Conduct routine inspections of guest rooms, corridors, offices, and public spaces to ensure flawless presentation
• Ensure timely room readiness for arrivals, VIP guests, and special requests

Guest Experience & Service Excellence

• Respond promptly and professionally to guest requests, concerns, and feedback
• Ensure personalized service delivery in line with Fairmont luxury service culture
• Support the delivery of special amenities, turndown service, and VIP preparations
• Maintain guest privacy, confidentiality, and safety at all times

Team Leadership & Training

• Provide guidance, coaching, and daily support to housekeeping colleagues
• Train new team members on cleaning standards, guest interaction, and service procedures
• Monitor performance and recommend development opportunities
• Promote a positive, respectful, and inclusive working environment

Quality Control & Standards

• Enforce consistent compliance with Fairmont brand standards, SOPs, and hygiene protocols
• Ensure proper use, handling, and storage of cleaning chemicals and equipment
• Report maintenance issues, room defects, and safety hazards promptly through the appropriate channels
• Maintain high standards of grooming, professionalism, and discipline within the team

Inventory & Resource Management

• Monitor and control usage of linen, guest supplies, cleaning products, and equipment
• Support stock-taking and ensure housekeeping stores are well organized
• Minimize wastage through proper controls and sustainable practices

Health, Safety & Compliance

• Ensure compliance with occupational health and safety regulations
• Uphold hygiene, sanitation, and environmental sustainability practices
• Participate in departmental audits and quality assurance inspections

Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field
• At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment
• Experience in a luxury hotel environment is an added advantage.
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)