Product Development Manager, Digital Channels at KCB Bank Kenya

KEY RESPONSIBILITIES:

• Provide input and drive the product strategy, vision, and roadmap for the digital mobile channels in line with the bank’s digital strategy and transformational objectives.
• Product backlog grooming and value-driven prioritization of new initiatives and enhancements on existing digital channels. 
• Drive the development team and vendors in understanding, refining, and executing the digital channel roadmap to deliver value for customers and business.
• Support the implementation and rollout of new products and enhancements on the bank digital channels to drive uptake and adoption at scale. 
• Identify, document and track implementation of enhancements on the digital channels arising from audits, staff & customer feedback, and compliance, in liaison with internal stakeholders from technology and other departments.
• Gain a deep understanding of UI/UX trends, customer needs and pain-points and follow through with implementation to improve customer experience, drive adoption and growth. 
• Support the commercial teams – DFS, retail, treasury, corporate banking in developing and rolling out of new and existing over-the-counter products on the digital channels.
• Provide training and product awareness to product support teams including customer facing and back-office support teams. 
• Working close with the vendors and internal stakeholders, project manage the delivery of new product features and functionality on the digital channels to drive usage and improve customer experience.
• Involved in the testing of new/enhanced products, features and functionality on the mobile banking channels prior to implementation to ensure correct implementation.
• Champion the bank’s digital transformation journey.

MINIMUM QUALIFICATIONS

The successful candidate should have the following:

• A Bachelor’s degree preferably in Technology or business-related degree from a recognized university
• Professional Certification in Product Management, Project Management, AGILE Practices, UI/UX Design, Design Thinking, Business Analysis 
• At least five years experience in leading digital channels and managing teams, including experience in the following:
  • Product Development & Management in  mobile financial products and services in a high growth environment
  • Delivery of digital products and services in a high growth environment
  • Digital Channels, Mobile Apps, USSD, UI/UX
  •  Project Delivery/ Management
  • Financial services, Sales & Service
  • customer journey mapping and user experience testing 
  • Building relationships, networks & Managing teams
  • Project Management/Relationship Management. 
  • Delivery of digital products in  Mobile Money, payments or Lending Platform Support.