Product Manager, Digital Payments at KCB Bank Kenya

KEY RESPONSIBILITIES: 

• Drive growth and performance of the bank’s digital payments products through customer acquisition, driving usage and retention.
• Contribute to, and execute a comprehensive product strategy for digital payments products, aligning with the overall goals of the Bank.
• Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
• Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement and product growth. 
• Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
• Implement customer acquisition strategies to grow the user base for digital wallets and payment products.
• Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
• Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
• Collaborate with lending teams to ensure a seamless integration of digital payments with lending services.
• Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital wallets and payments products initiatives..
• Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.

The preferred candidate will meet the below minimum criteria:

• A Bachelor’s degree from a recognized university.
• Professional qualification in Product Management, Project Management or AGILE Practices is an added advantage. 
• At least five(5) years in relevant experience in digital product management, including specific experience in the following areas:
  • 3 years’ experience in Digital Payments/Wallets/ C2B, B2C, Billers etc. (essential).
  • 2 years’ experience in Delivery of digital consumer products in a high growth environment. (essential).
  • 1-year experience in Project Management/ Delivery(Desired). 
  • 1-year experience in Financial Services Sales & Service(essential).
  • 3 years’ experience in Stakeholder management(essential).
  • 2 years’ experience in People management(essential).