Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES

• Review legislation, proposed bills, judicial decisions, best practice and market trends which have an impact on the Bank and advise/recommend changes to Bank policies and procedures. 
• Analyze compliance requirements of existing, new and/or revised laws and regulations. Provide support in ensuring that the Bank complies with all applicable laws and regulations. Provide advice in relation to compliance matters as contained in the legislation. 
• Conduct internal legal compliance audits and examinations to ensure compliance with legislative requirements. 
• Liaise with relevant business where legal risks have been identified, to develop mitigating measures and implement remedial action. 
• Update legal compliance checklists and matrixes used for undertaking legal compliance reviews in line with legislation. 
• Provide legal support in research, drafting and review of Bank policies, product terms and conditions. 
• Power of Attorney (PA) Management: Preparation, registration, revocation and maintain data/information of the KCB Kenya PAs.
• Court Orders: Verification of Court Orders and legal guidance on implementation and execution of the same. 
• Maintain and procure the department’s reference materials. Subscribe for Kenya Gazette, Legal Notices and Bills. Ensure that the Bank’s Laws of Kenya sets are updated regularly 
• Any other duties assigned

MINIMUM POSITION QUALIFICATIONS

•  Bachelor's degree in Law (LL.B)
• Diploma in Law.
• Advocate of the High Court.
• At least 4 years' post admission work experience, including experience in legal drafting, corporate and commercial law, dispute resolution and legal risk management.
• Excellent communication and advocacy skills.
• Strong written and verbal communication skills.

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KEY RESPONSIBILITIES:

• Managing and leading customer relations, both corporate and Retail.
• Shari’ah compliant product sales and other cross sales of other basket products as per targets
• Liaison with Relationship teams and Retail Branch network to grow the business
• Risk Management to mitigate losses e.g. Frauds and revenue leakages.
• Training and development of branch staff
• Proper Documentation and administrations of Shari’ah compliant portfolios, 
• Managing PAR as per set targets.
• Responsible for leadership, management, growth and maintenance of the SAHL book
• Maintain and grow the existing SAHL customers through enhanced relationships 
• Achieve the set targets in terms of numbers and values for both liabilities and assets
• Monitor and manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards

Experience:

• Bachelor’s degree.
• Islamic Banking Certification is added advantage.
• 3 years’ general work experience
• 2 years’ experience in Banking Operations
• 2 years’ experience in Credit
• 2 years’ experience in Sales & Relationships

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KEY RESPONSIBILITIES: 

• Oversee the end-to-end product lifecycle, from ideation and requirements gathering to launch and iteration for new and existing wealth and investment products.
• Drive growth and performance of the bank’s wealth and investment products through customer acquisition, driving usage and retention.
• Perform financial and business risk analysis for new and existing products and partners.
• Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
• Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
• Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
• Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
• Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of wealth and investment products initiatives.
• Use market insights to identify opportunities for differentiation and innovation within the wealth and investment space.
• Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.

The preferred candidate will meet the below minimum criteria:

• A Bachelor’s degree from a recognized university.
• Professional qualification in Portfolio Management, Investments & Wealth or Financial Products Management is an added advantage. 
• At least five years' managerial experience in leading digital product management in wealth & investments products, including relevant experience in the following areas:  
  • Product management
  • Investment and Wealth products / Financial markets / Portfolio management.
  • Delivery of digital consumer products in a high growth environment
  • Project Management/ Delivery
  • Managing a team
  • Management of diverse calibre of stakeholders

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Key Responsibilities:

• Maintain and grow the existing SME Banking/ & Personal Banking customers through enhanced Relationship Management.
• Achieve the set growth targets in terms of numbers and values for both SME/ & Personal Banking Liabilities and Assets.
• Grow and Maintain the Biashara Club Portfolio and grow the revenue line
• Offer superior relationship management to SME & Personal Banking Customers to achieve agreed service levels.
• Prepare SME lending business credit proposals to prudently achieve agreed business targets and facilitate timely draw down of approved facilities.
• Manage and monitor the SME / & Personal Banking Asset designated portfolio at the domicile branch for enhanced quality book.
• Participate in Retail Banking product campaigns and provide leadership for sales team in cross selling business products.
• To cross-sell other banking products and develop value chain synergies.

The Person 

For the above position, the successful applicant should have the following:

• University Degree from a recognized institution.
• At least 4 years General Banking experience of which one must have:
• 1-year Experience in Sales.
• 1-year Experience in Customer Service/Relationship Management.
• 1-year Experience Credit Analysis.
• Demonstrated consistent high performance in role(s) held in the last three years.
• Possess sound knowledge of bank products and ability to offer product solutions to business clients.
• Excellent communication and presentation skills.
• Excellent interpersonal, and negotiation skills with the ability to network and generate new business.
• Excellent sales and client relationship skills.
• Demonstrate sound knowledge of banking business and operations.

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KEY RESPONSIBILITIES: 

• Define the bank’s digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank’s overall strategy to deliver set KPIs and seek peer and senior management alignment.
• Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best in class product experiences across our channels
• Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIs
• Daily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements. 
• Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure and intuitive payment journeys with high adoption.
• Collaborate with partners e.g. fintechs, payment networks, etc. and internal teams to deliver integrated solutions.
• Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs.
• Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology and other departments 
• Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
• Undertake coaching and mentoring for team members and provide leadership in execution of the division’s strategy.

DAILY RESPONSIBILITIES: 

• Develop detailed business requirements and user stories that can be used to create features specifications, architecture and value propositions for each product and service.
• Work closely with cross functional teams and vendors in the product development cycle to ensure timely delivery of features, processes, services and products to market.
• Proactively identify and resolve issues that may impair the division’s ability to meet strategic, financial and technical goals.
• Work with commercial leadership to understand the customers and their needs and concerns as well as define solutions for delivery.
• Support the Head, Product Development in the delivery of the unit’s objectives
• Project Management and delivery
• Champion the bank’s digital transformation journey.

The successful candidate should have the following:

• A Bachelor’s degree from a recognized university.
• Professional qualification in Product Management, Project Management, AGILE Practices, Digital Payments is required.
• At least six years in managerial experience in leading digital product management and managing teams
•  At least six years relevant work experience with specific experience in:
  • 6 years’ experience in Digital Payments, Wallets &/or investment product management or development(essential). 
  • 5 years’ experience in Delivery/Management of Consumer products and services in a high growth environment(essential).
  • 4 years’ experience in Building relationship networks & Managing teams(essential).
  • 4 years’ experience in Project Delivery/ Management(essential).
  • 4 years’ experience in financial services, Sales & Service(desired).

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KEY RESPONSIBILITIES: 

• Drive growth and performance of the bank’s digital payments products through customer acquisition, driving usage and retention.
• Contribute to, and execute a comprehensive product strategy for digital payments products, aligning with the overall goals of the Bank.
• Identify opportunities for product enhancements, new features, and innovative solutions to meet customer needs and drive engagement.
• Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement and product growth. 
• Collaborate with internal stakeholders, including technology, marketing, and finance teams, to ensure successful product development and launch.
• Implement customer acquisition strategies to grow the user base for digital wallets and payment products.
• Analyze customer behavior, preferences, and feedback to refine and optimize product offerings for increased customer retention.
• Work closely with marketing teams to develop campaigns and promotions that attract and retain customers.
• Collaborate with lending teams to ensure a seamless integration of digital payments with lending services.
• Utilize data analytics to monitor key performance indicators (KPIs) and assess the success of digital wallets and payments products initiatives..
• Assesses market competition by comparing the bank’s products to competitors' products within the financial services industry.

The preferred candidate will meet the below minimum criteria:

• A Bachelor’s degree from a recognized university.
• Professional qualification in Product Management, Project Management or AGILE Practices is an added advantage. 
• At least five(5) years in relevant experience in digital product management, including specific experience in the following areas:
  • 3 years’ experience in Digital Payments/Wallets/ C2B, B2C, Billers etc. (essential).
  • 2 years’ experience in Delivery of digital consumer products in a high growth environment. (essential).
  • 1-year experience in Project Management/ Delivery(Desired). 
  • 1-year experience in Financial Services Sales & Service(essential).
  • 3 years’ experience in Stakeholder management(essential).
  • 2 years’ experience in People management(essential).

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KEY RESPONSIBILITIES: 

• Support the development and periodic review of Group’s strategic initiatives, ensuring alignment with the Group’s plan, financial objectives, risk appetite, macro-economic and regulatory environment.
• Lead strategic planning workshops across subsidiaries/business units working with finance business partners to translate strategic priorities into executable initiatives, confirm feasibility, expected value, and delivery requirements.
• Coordinate prioritization and consolidation of subsidiary and functional strategic initiatives into a coherent Group portfolio.
• Drive stakeholder engagement during strategic planning, and performance reviews to ensure buy-in, alignment and coordinated execution.
• Translate approved strategies initiatives into clear execution roadmaps, KPIs, and milestones, to track delivery across business units.
• Support in the creation of business cases for strategic initiatives, new products, investments, M&A, and partnerships, to justify the feasibility and value of the proposal.
• Monitor delivery and benefits realization, tracking value delivered vs planned and recommend corrective actions.
• Prepare periodic strategy papers, dashboards, and presentations to provide insights, recommendations, and status updates of performance against the plan.
• Monitoring the market, customer, competitor, regulatory, and industry landscape to provide forward-looking insights to inform strategic choices and positioning.

MINIMUM POSTION REQUIREMENTS

The preferred candidate will meet the following minimum criteria:

• Hold a Bachelor's degree from a recognized institution.
• Professional qualifications in accounting (CPA) or financial analysis (CFA)
• A Master's degree in a business related field is an added advantage.
• A minimum of six years' relevant progressive managerial experience, including specific experience in the below areas:
  • Strategy, business finance or consulting
  • Strategic cycle planning
  • Business modelling and optimization
  • Quantitative analysis, conceptualization and presentations
  • Financial management
  • Stakeholder management of a diverse calibre
• Have a strongly curious and questioning nature
• Superior problem-solving skills
• Self-drive, resilience and commitment to excellence
• High level of agility and ability to learn new skills