Product Specialist at Adept Systems

As a Product Solution Specialist will be responsible for assisting customers with their product needs, providing expert guidance, and ensuring a seamless shopping experience. This position requires a deep understanding of our product offerings, excellent communication skills, and the ability to identify and recommend solutions that meet the unique requirements of our diverse customer base.

Key Duties/ Responsibilities:

• Provide technical support by fully understanding customer needs and requirements and availing detailed information on the products offered and the suitability for their project/space.
• Collaborate with the business development to attract new customers and retain the existing customer pool, create product pitch decks and other client presentations to close sales.
• Provide personalized assistance in selecting product solutions that align with customers' style, budget, and functional requirements.
• Develop and maintain an in-depth understanding of the Antarc's product range.
• Coordinate with cross functional teams developing business plans to achieve company revenue goals.
• Stay informed about industry trends, research products, competitor offerings and design concepts to recommend product enhancements and identify new business opportunities.
• Educate customers on product features, benefits, and care instructions.
• Collaborate with the sales team to meet and exceed sales targets.
• Ensure a positive customer experience by addressing concerns and resolving issues promptly.
• Offer creative and practical suggestions to optimize room layouts and enhance clients’ spaces.
• Follow up with customers to gather feedback and insights to facilitate improvements.

Qualifications, Knowledge and Experience:

• Bachelor’s degree in sales, business administration or its equivalent from a recognized institution
• At least five (5) years in technical/product sales
• Demonstrated skills, knowledge and experience execution of sales strategies