Proof of Delivery (POD) Clerk at CDL Human Resource

KEY ACCOUNTABILITIES

• Ensure accurate collection, verification, and reconciliation of all PODs against delivery orders and dispatch records, with immediate system updates.
• Manage and resolve all delivery exceptions (shortages, damages, disputes) through timely escalation and follow-up to closure.
• Coordinate with transporters to enforce POD return timelines, track missing documentation, and drive SLA compliance.
• Maintain structured, audit-ready documentation (physical and digital) ensuring full traceability of all deliveries.
• Validate POD-backed deliveries to support transporter billing accuracy and flag discrepancies for review.
• Prepare and share POD status reports, dashboards, and transporter performance insights.
• Support customer service teams in resolving delivery disputes through timely provision of POD documentation.
• Drive compliance with SOPs and continuously identify process improvement opportunities within the POD cycle.

KEY WORKING RELATIONSHIPS

• Transport, Dispatch, Finance, Customer Service, Transporters, Weighbridge

QUALIFICATIONS & EXPERIENCE

• Diploma in Supply Chain / Logistics / Business Administration
• 1–2 years’ experience in logistics, dispatch, or documentation handling
• SAP/HighJump and Excel proficiency