Property Manager (Caretaker Supervisor) – Nairobi at Emerge Egress Consulting

Role Objective 

• Our client, with residential properties in Nairobi, is seeking a proactive and reliable Property Manager (Caretaker Supervisor) to oversee the day-to-day operations, maintenance, and tenant relations within the estate. The ideal candidate will combine hands-on property management skills with supervisory ability and basic financial management knowledge.

Core Duties and Responsibilities

• Oversee cleanliness and maintenance of common areas, buildings, and surrounding compound 
• Supervise caretakers, security personnel, and other service providers to ensure quality service delivery 
• Handle minor repairs (plumbing, electrical, general maintenance) and coordinate specialized repairs when needed 
• Conduct routine property inspections and ensure timely preventive and corrective maintenance 
• Manage waste disposal and ensure compliance with hygiene standards 
• Act as the main point of contact for tenants, handling inquiries and resolving issues professionally 
• Escalate complex matters to management and provide timely updates 
• Monitor security systems and control access to the property 
• Track rent payments, follow up on arrears, and maintain proper tenant records 
• Assist in managing utility payments and handling emergency situations 
• Maintain basic financial records, including expense tracking and reporting 
• Prepare periodic reports on property performance and maintenance activities 
• Monitor occupancy levels and support tenant turnover processes 
• Oversee gardening and general upkeep of outdoor spaces 
• Perform any other duties as assigned by management

Job Specifications and Qualifications

• Minimum of 3 years’ experience in property management or a similar supervisory caretaker role 
• Previous experience managing residential properties or estates 
• Certificate or training in Property Management, Building Maintenance, or a related field 
• Basic bookkeeping or accounting knowledge (rent tracking, expense records, reporting) 
• Practical knowledge of repairs, maintenance, and general property operations

Key Competencies

• Strong problem-solving and decision-making skills 
• Good interpersonal and communication abilities 
• High level of integrity and accountability 
• Ability to supervise teams and manage multiple tasks 
• Hands-on and flexible approach to both administrative and manual duties