Ongoing Recruitment at Emerge Egress Consulting

Role Objective

• Our client, a hotel, is looking for a well-presented and service-oriented Waiter to provide an outstanding dining experience. This role requires a professional who is attentive, detail-driven, and passionate about guest satisfaction while maintaining the establishment’s premium service standards.

Core Duties and Responsibilities

• Greet guests courteously and handle inquiries or special requests promptly 
• Take accurate food and beverage orders and ensure efficient service delivery 
• Maintain cleanliness and proper organization of service areas and equipment 
• Confidently explain menu items and recommend suitable options, including pairings 
• Ensure tables are impeccably set (cutlery, linen, décor) at all times 
• Keep service stations neat and well-organized throughout operations 
• Work closely with kitchen, bar, and other departments for seamless service 
• Address guest needs and resolve concerns professionally 
• Promote and upsell menu items while maintaining excellent service standards 
• Prepare and present bills, ensuring proper payment procedures are followed 
• Handle restaurant setup and closing duties in line with brand expectations 
• Ensure correct order sequencing and communicate clearly with the kitchen 
• Manage guest complaints or escalate when necessary 
• Contribute to service improvement by sharing guest feedback 
• Perform any additional duties as assigned

Job Specifications and Qualifications

• Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.

    Key Competencies

• High level of professionalism and integrity 
• Strong communication and interpersonal skills 
• Effective problem-solving abilities 
• Customer-focused mindset 
• Flexibility to work shifts 
• Excellent grooming and presentation

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Role Objective

• Our client is seeking a talented and imaginative Pastry Chef to take charge of the pastry section. This role offers the opportunity to lead production, introduce innovative dessert creations, and enhance the overall guest dining experience through high-quality pastry offerings.

Core Duties and Responsibilities

• Oversee the preparation and production of a diverse range of pastries, including cakes, cookies, and specialty breads 
• Design and refresh dessert menus with emphasis on taste, texture, and presentation 
• Ensure all pastry items meet high standards of appearance and quality 
• Manage the pastry section budget while minimizing wastage 
• Maintain proper storage and inventory control for perishable ingredients 
• Supervise, train, and guide junior pastry staff for consistency and efficiency 
• Monitor stock levels and ensure timely replenishment of ingredients and supplies 
• Uphold strict hygiene and food safety practices in line with HACCP standards 
• Conduct routine quality checks on ingredients and equipment 
• Introduce new and creative dessert concepts to enhance menu offerings 
• Support hiring and onboarding of pastry team members when required 
• Carry out any additional duties assigned within the role

  Job Specifications and Qualifications

• Diploma or Certificate in Culinary Arts, Pastry Arts, or a related field 
• Minimum of 2 years’ experience in pastry production within a busy hotel or similar environment 
• Valid Food Handler’s Certificate
• Working knowledge of HACCP standards

    Key Competencies

• Strong practical skills in pastry and baking 
• Creative flair with attention to detail 
• Ability to work efficiently in a fast-paced kitchen 
• Self-motivated and proactive approach 
• Team-oriented with a professional attitude

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Role Objective

• Our client, a reputable hotel, is looking for a dynamic and results-oriented Business Development Officer (BDO) to drive revenue growth and strengthen market presence. The ideal candidate will be responsible for executing sales and marketing strategies, building strategic partnerships, and identifying new business opportunities to support long-term growth.

Core Duties and Responsibilities

• Design and execute integrated sales and marketing strategies
• Manage all communications and ensure high quality experience, pre, during and post engagement.
• Maintain relationships with community organizations, businesses, and vendors
  providers to build partnerships and referral networks.
• Conduct market research to Identify emerging market trends and new revenue opportunities
• Lead digital marketing efforts, including social media, email campaigns, and website content.
• Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
• Train and supervise the client service and marketing team to achieve departmental goals.
• Monitor competitor activities and provide insights to improve the market
  position.
• Manage the marketing budget and ensure cost-effective use of resources.
• Create reports on marketing and business development activities and
  outcomes.
• Oversee the production of marketing materials and ensure brand consistency.
• Formulate and execute business development plans to expand the services.
• Analyze marketing and business development performance metrics and adjust
  strategies as needed.
• Collaborate with the management team to align marketing efforts with overall
  business objectives.
• Maintain up-to-date knowledge of healthcare regulations and industry standards.
• Work closely with the customer service team to enhance patient satisfaction and
  retention.
• Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.
• Developing and executing innovative strategies to expand our client base, visibility and increase market penetration.
• Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.
• Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
• Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.
• Maintain and manage customer databases, communication schedules, and compliance with SLAs.
• Perform other administrative or strategic tasks as assigned by management.

  Job Specifications and Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communication, or a related field.
• At least 5 relevant experience in the same role. 
• Proven track record of successful marketing campaigns and business development
  initiatives.

Key Competencies

• Strong leadership and team management skills 
• Excellent communication and negotiation abilities 
• Strategic thinking with strong analytical skills 
• High level of professionalism and integrity 
• Results-driven with a proactive approach 
• Innovative mindset with strong market awareness

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Role Objective 

• Our client, with residential properties in Nairobi, is seeking a proactive and reliable Property Manager (Caretaker Supervisor) to oversee the day-to-day operations, maintenance, and tenant relations within the estate. The ideal candidate will combine hands-on property management skills with supervisory ability and basic financial management knowledge.

Core Duties and Responsibilities

• Oversee cleanliness and maintenance of common areas, buildings, and surrounding compound 
• Supervise caretakers, security personnel, and other service providers to ensure quality service delivery 
• Handle minor repairs (plumbing, electrical, general maintenance) and coordinate specialized repairs when needed 
• Conduct routine property inspections and ensure timely preventive and corrective maintenance 
• Manage waste disposal and ensure compliance with hygiene standards 
• Act as the main point of contact for tenants, handling inquiries and resolving issues professionally 
• Escalate complex matters to management and provide timely updates 
• Monitor security systems and control access to the property 
• Track rent payments, follow up on arrears, and maintain proper tenant records 
• Assist in managing utility payments and handling emergency situations 
• Maintain basic financial records, including expense tracking and reporting 
• Prepare periodic reports on property performance and maintenance activities 
• Monitor occupancy levels and support tenant turnover processes 
• Oversee gardening and general upkeep of outdoor spaces 
• Perform any other duties as assigned by management

Job Specifications and Qualifications

• Minimum of 3 years’ experience in property management or a similar supervisory caretaker role 
• Previous experience managing residential properties or estates 
• Certificate or training in Property Management, Building Maintenance, or a related field 
• Basic bookkeeping or accounting knowledge (rent tracking, expense records, reporting) 
• Practical knowledge of repairs, maintenance, and general property operations

Key Competencies

• Strong problem-solving and decision-making skills 
• Good interpersonal and communication abilities 
• High level of integrity and accountability 
• Ability to supervise teams and manage multiple tasks 
• Hands-on and flexible approach to both administrative and manual duties