Waiter at Emerge Egress Consulting

Role Objective

• Our client, a hotel, is looking for a well-presented and service-oriented Waiter to provide an outstanding dining experience. This role requires a professional who is attentive, detail-driven, and passionate about guest satisfaction while maintaining the establishment’s premium service standards.

Core Duties and Responsibilities

• Greet guests courteously and handle inquiries or special requests promptly 
• Take accurate food and beverage orders and ensure efficient service delivery 
• Maintain cleanliness and proper organization of service areas and equipment 
• Confidently explain menu items and recommend suitable options, including pairings 
• Ensure tables are impeccably set (cutlery, linen, décor) at all times 
• Keep service stations neat and well-organized throughout operations 
• Work closely with kitchen, bar, and other departments for seamless service 
• Address guest needs and resolve concerns professionally 
• Promote and upsell menu items while maintaining excellent service standards 
• Prepare and present bills, ensuring proper payment procedures are followed 
• Handle restaurant setup and closing duties in line with brand expectations 
• Ensure correct order sequencing and communicate clearly with the kitchen 
• Manage guest complaints or escalate when necessary 
• Contribute to service improvement by sharing guest feedback 
• Perform any additional duties as assigned

Job Specifications and Qualifications

• Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.

    Key Competencies

• High level of professionalism and integrity 
• Strong communication and interpersonal skills 
• Effective problem-solving abilities 
• Customer-focused mindset 
• Flexibility to work shifts 
• Excellent grooming and presentation