Provider Relations & Wellness Assistant at Madison Group Limited

Duties & Responsibilities

Key responsibilities for the position are as hereunder:

• To co-ordinate the contracting process that includes follow up of contracts from provider end and internally and ensure all the relevant documents are in order.
• To co-ordinate the provider compliance process that includes updated KYC’S
• Managing all provider communication that includes appointment letters, welcome on board, suspension/termination letters.
• Managing the provider management group email to ensure all open cases are closed
• Co-ordinate recommendation letters from providers and ensure at all given time we have adequate references
• Assist in the onboarding process including price negotiations for new providers, audit and KYC collection
• Provider panel management of the different panels including
• Provider relationship management for the small and medium providers
• Support the CDMP program and drug delivery
• Any other role that may be assigned.

Qualifications, Experience and Competencies

Qualified candidates are expected to possess the following

• Good communication techniques: Understand verbal and non-verbal communication, active listening and emotional intelligence.
• Interpersonal skills: Knowledge of conflict resolution, empathy and relationship building.
• Record keeping: Familiarity with document standards and data management
• Industry specific knowledge for communication.
• Proficiency in software communication (Emails, Spreadsheets).
• A diploma in Health Records Management/Nursing/Clinical Medicine.
• 1 year post Internship Clinical Experience