Quality Assurance Manager at Haco Industries Kenya Limited

This role reports to the Manufacturing Director and is based in Nairobi. The position provides a great opportunity for a seasoned professional in QA who is enthusiastic in implementing international quality standards to meet customer needs.

The role holder leads the quality assurance team by providing managerial and technical expertise needed to ensure that the company’s products meet high international standards.

 Duties and Responsibilities

• Spearhead the implementation of the quality management system through policies, operating procedures, and programs that will ensure all products meet the set quality standards.
• Develop and implement the QA strategic plan to achieve the set objectives for the business.
• Review and give technical advice on all raw material test reports, packaging material test report, finished product test reports and trade returns review reports.
• Track and promptly address QA related customer complaints, maintain the customer complaints register and proactively explore strategies for improvement in the process.
• Driving root cause analysis initiatives on product non-conformities and customer complaints and following up to ensure corrective actions are implemented.
• Frequently review the production processes, develop and implement proactive solutions to mitigate any risks that may negatively impact the business.
• Conducting QA training needs assessment, developing and implementing training initiatives to address the identified gaps.
• Draft and review policies and standard operating procedures to ensure all in process checks and analysis conform and align to ISO standards and improve quality management systems
• Leverage data to provide key insights and make key decisions to improve product performance, identify patterns of defects, implement continuous improvement, optimize processes, and ensure better overall product quality.
• Establish documentation procedures and management systems regarding formatting, review process, version control, distribution and filling.
• Upholding Good Manufacturing Practices through implementation of the laid down prerequisite programs/procedures, routine training, daily monitoring and monthly audits.
• Supervision and continuous training of QA staff on quality tests carried out in-processes to ensure laid down work procedures are followed, and accurate results are provided.
• Implement all QA audit findings in the production process within the stipulated time frame and routinely review for effective execution

The Person

• Minimum of a bachelor’s degree in Analytical Chemistry, Chemistry, Biochemistry or Chemical Engineering is preferred.
• Minimum of 5 years’ experience as a QA Manager within the FMCG sector.
• Any other qualification in quality assurance field will be an added advantage.
• Expertise in Knowledge of 1SO 9001:2015 Quality Management System and ISO 22716:2007 – Good Manufacturing Practices (GMP).
• Analytical and proven problem-solving skills.
• Strong leadership and interpersonal skills
• Strategic thinker with a focus on driving business results.