Careers at Haco Industries Kenya Limited

This role reports to the Sales Director and is based in Nairobi. This is a great opportunity for an established FMCG modern trade sales professional who is passionate about beauty products; loves developing people, strengthening key accounts relationships and driving exceptional business results.

The role-holder will lead the modern trade team comprised of key accounts reps and merchandisers as well as fostering cordial and profitable relationships with all external stakeholders.

 Duties and Responsibilities

• Build and deepen commercial business relationships with the modern trade channel partners that deliver value to all parties.
• Inspire the team to deliver a memorable and genuine shopping experience for our clients.
• Drive and increase products range, availability and visibility at all outlets.
• Establish and maintain productive and professional relationships with stakeholders in key accounts and retail channels.
• Champion faster resolution of issues between HACO, the key accounts leadership and the outlets.
• Develop and execute appropriate channel and customer plans utilizing the support budget to achieve the sales Targets.
• Manage sales team and drive performance by monitoring the performance data, motivating and training the key accounts team and merchandizers.
• Monitor stock out by channel as well as market behaviors and competitor’s development to have timely and suits
• Leverage on customer, brand and competitor data to provide market intelligence and recommend appropriate strategies to the management for decision-making.
• Ensure all Key Account teams frequently conduct business review meetings with all customers, identify improvement opportunities and ensure all resolutions are implemented on time.
• Spearhead the Joint Business Partnerships negotiations process with Key Account Partners and their subsequent implementation.
• Coordinate with the marketing team to ensure promotional activities are undertaken within the Modern Trade channel.

The Person

• Minimum of a bachelor’s degree in a business-related field.
• 7 years’ managerial experience within Modern Trade in FMCG with proven track record of commercial achievements in Key Accounts channel.
• Strong ability to manage key accounts by analysis, developing business proposals and business plans.
• Demonstrates empathy, agility and resilience.
• Possess good presentation and networking skills
• Analytical and proven problem-solving skills.
• Strong leadership and interpersonal skills
• Strategic thinker with a focus on driving business results.

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This role reports to the Head of HR & Admin and is based in Nairobi. This position offers an excellent opportunity to an HR professional who has zeal in promoting employee experience and creating a conducive work environment for employees to perform.

The role holder leads the administration function in HR by driving employee engagement initiatives and coordinating all administrative activities to enhance the welfare of employees within HACO.

 Duties and Responsibilities

• Plan and implement employee’s engagement projects and initiatives.
• Draft policies and procedures that promote gender diversity, equity, inclusivity, and respect for all employees to foster a conducive work environment.
• Act as the first point of contact for internal and external customers by overseeing all HR Administration tasks and projects.
• Conduct regular engagement surveys to determine employee engagement levels, collect employee feedback and implement the recommendations.
• Timely resolution of user issues relating to self-service HR system by ensuring that all queries receive a response within expected timescales and complex issues are escalated as appropriate.
• Organize and manage employee events, such as MD barazas, departmental meetings and team-building activities, to strengthen interpersonal relationships and team cohesion.
• Monitor the performance of employees in the function by conducting regular performance reviews and taking appropriate action to ensure all employee KPIs are aligned to business goals.
• Timely sharing of HR related communication to staff.
• Day-to-day management of staff canteen, company visitors and coordination of other administration related responsibilities.
• Maintaining an accurate and efficient HR database with employee information and necessary documentation, including administering new employees and making necessary changes to the system and employee file.
• Conduct regular audits and assessments of the operations function to identify areas of non-compliance, mitigate risks, and implement corrective actions.
• Proactively initiate process improvement within the business to achieve operational excellence through the review and initiation of relevant HR policies and programs.
• Any other assigned tasks and projects.

The Person

• Minimum of a Degree in Human Resource Management, Business Administration, or a related field.
• Minimum of 5 years’ experience in HR Administration in a fasted paced environment.
• Must be a Certified Human Resource Professional (CHRP).
• An active member of the Institute of Human Resource Professionals (IHRM)
• Experience in employee communications and engagement desirable
• Must be a people person with exceptional interpersonal skills.
• Proven working experience with HR Information Systems.
• Strong understanding of labour laws and regulations.
• Advanced organizational and coordination skills

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This role reports to the Manufacturing Director and is based in Nairobi. The position provides a great opportunity for a seasoned professional in QA who is enthusiastic in implementing international quality standards to meet customer needs.

The role holder leads the quality assurance team by providing managerial and technical expertise needed to ensure that the company’s products meet high international standards.

 Duties and Responsibilities

• Spearhead the implementation of the quality management system through policies, operating procedures, and programs that will ensure all products meet the set quality standards.
• Develop and implement the QA strategic plan to achieve the set objectives for the business.
• Review and give technical advice on all raw material test reports, packaging material test report, finished product test reports and trade returns review reports.
• Track and promptly address QA related customer complaints, maintain the customer complaints register and proactively explore strategies for improvement in the process.
• Driving root cause analysis initiatives on product non-conformities and customer complaints and following up to ensure corrective actions are implemented.
• Frequently review the production processes, develop and implement proactive solutions to mitigate any risks that may negatively impact the business.
• Conducting QA training needs assessment, developing and implementing training initiatives to address the identified gaps.
• Draft and review policies and standard operating procedures to ensure all in process checks and analysis conform and align to ISO standards and improve quality management systems
• Leverage data to provide key insights and make key decisions to improve product performance, identify patterns of defects, implement continuous improvement, optimize processes, and ensure better overall product quality.
• Establish documentation procedures and management systems regarding formatting, review process, version control, distribution and filling.
• Upholding Good Manufacturing Practices through implementation of the laid down prerequisite programs/procedures, routine training, daily monitoring and monthly audits.
• Supervision and continuous training of QA staff on quality tests carried out in-processes to ensure laid down work procedures are followed, and accurate results are provided.
• Implement all QA audit findings in the production process within the stipulated time frame and routinely review for effective execution

The Person

• Minimum of a bachelor’s degree in Analytical Chemistry, Chemistry, Biochemistry or Chemical Engineering is preferred.
• Minimum of 5 years’ experience as a QA Manager within the FMCG sector.
• Any other qualification in quality assurance field will be an added advantage.
• Expertise in Knowledge of 1SO 9001:2015 Quality Management System and ISO 22716:2007 – Good Manufacturing Practices (GMP).
• Analytical and proven problem-solving skills.
• Strong leadership and interpersonal skills
• Strategic thinker with a focus on driving business results.