Receptionist (1 Position) at Kenya Medical Research - KEMRI

Duties and Responsibilities

• Receive and welcome all visitors to the study clinic 
• Receive and welcome referred participants for screening and possible enrollment and follow up visits. 
• Schedule appointments with participants. 
• Organize in liaison with the clinic lead and Outreach coordinator, schedules for study participants 
• Counter-checking completeness of locator information forms afterscreening/enrollment and during follow-up visits. 
• Facilitate efficient participant flow within the clinic. 
• Receive all external and internal calls to the reception.
• Receive parcels and direct them to respective staff 
• Write regular reports on the participant clinic flow, appointments andreimbursements.
• Maintain participant schedule database, re imbursement and ensure they
• arerefreshed and comfortable as they wait.
• Observe participants’ and visitors’ traffic within the clinic
• Receive all parcels delivered at the reception, track and disburse appropriately 
• Maintain the study participant link log and all registers, diaries and
• appointmentcards, ensuring confidentiality and safe storage of these documents 
• Updating participant link log 
• Communicate well with all visitors at the reception including
• studyparticipants. Chanel all issues raised appropriately 
• Liaise with the PI and maintain her diary
• Facilitate study regulatory approvals, forwarding submission package to
• SERU/PPB and follow up of the approvals with the Nairobi CMR office 
• Take minutes during study site meetings and send them out on time
• Ensure participant retention 

Required Qualifications 

• Minimum diploma in Secretarial, Front Office Administration, hospitality or any other relevant courses
• Excellent knowledge and extensive experience in computer applications, MSword, Excel, and access

Required Experience:

• At least two (2) years Clinical research experience
• Desirable Qualities
• Organizational and time management skills.
• Must be a good communicator, good listener, patient, proactive and with vast
• knowledge in Public relation
• Excellent social and public relations skills
• Computer literacy
• Data entry skills
• Ability to follow instructions, good listener, honest and attention to detail
• Fair Knowledge and experience in finance and budgets