Receptionist/Telephone Operator at Nyeri Water & Sewerage Company Limited (NYEWASCO)

Job Summary

Reporting to the Administrative Assistant the job is responsible for ensuring thatNYEWASCO clients and visitors are served efficiently and effectively, being theimmediate point of contact into the company

QUALIFICATIONS & EXPERIENCE

• Academic Diploma in Secretarial Duties or front Office Operations.
• Diploma in Business Administration/Management will be an
• added advantage
• Experience : 3 years’ experience in a similar job

ESSENTIAL SKILLS AND COMPETENCES

• Good interpersonal skills
• Good communications skills
• Good ICT skills
• Good listening skills
• Excellent customer service skills

Responsibilities

• Manage front office including ambience and idleness.
• Receive and attend to guests of the company and directing enquiries and guests to relevant officers
• Handle incoming and outgoing calls and directing them as necessary
• Receive hand delivered mails and dispatching them to the relevant offices
• Report on faulty telephone lines
• Provide information and answering phone enquires as appropriate
• Answer calls, route them to respective officers and / or take messages
•  Keep the reception are tidy
•  Maintain a proper telephone and cell-phones billing record
•  Ensure that the switchboard equipment is in good working condition
•  Maintain the emergency cell-phone including weekends, public holidays and after official working hours
• Provide secretarial services whenever called upon to do so