Relationship Manager – Consumer at Caritas MFB

The Incumbent will report to the Head of Retail and will be responsible for developing new business opportunities by proactively marketing consumer products from current & prospective clients as well as maintaining a high quality-lending book, through prudent and effective management.

KEY RESPONSIBILITIES

• Establish and maintain a strong customer focus approach both with internal and external customers.
• Ensure participation in relevant forums with key partners/customers
• Facilitate and develop sound relationships with the internal channels such as Marketing units.
• Proactively engage customers to establish service levels and initiate constant improvement.
• Provide regular and honest feedback to agents and clients.
• Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
• Prospecting for and acquiring new customers within assigned market segments
• Inspire and foster team commitment, develop the ability and skills of the team and manage
• performance to deliver exceptional level of Organization objectives and goals.
• Keep customers constantly informed on the progress of their applications and drive this culture throughout the team
• Identify and address any fraud related activities and ensure risk exposure is minimized.
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
• Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.
• Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.
• Maintain a high quality-lending book, through prudent and effective management thereof.
• Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
• Develop market sales plans to achieve responsive sales budgets/targets for branch.
• Gain a sound understanding of the different local market segments in the branch’s area of operation.
• Manage the sales tracking system and provide coaching and feedback to the team.
• Coach the sales team on product knowledge and making the most of cross-selling opportunities.
• To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• University degree- Upper second-class Honors
• Relevant professional qualification in banking – AKIB/ACIB
• 4 years’ experience in business development
• Comprehensive knowledge of the bank’s laid-down policies and procedures relating to all areas under control.
• Knowledge of the Retail Banking value proposition.
• Knowledge and understanding of the Area sales and service strategies.
• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.