Relationship Manager - Kisumu at Ed Partners Africa

Job Purpose

• Responsible for proactive business development through the identification of clients, and relationship support through the customer journey against set targets to ensure the organization remains responsive to the needs of the customer while meeting business objectives.

Key Responsibilities/ Duties / Tasks

Managerial / Supervisory Responsibilities

• N/A

Operational Responsibilities / Tasks

• Visit schools and other educational institutions and achieve business targets of loans disbursed.
• Build a long-lasting relationship with clients.
• Manage the entire loan documentation including mortgage/security creation.
• End-user verification of loan
• Cross-sell other products rolled out from time to time to the schools.
• Assist in the collection of overdue payments and ensure that the portfolio remains high in quality.
• Data collection for social impact assessment
• Performs other duties as assigned.

Job Competencies (Skills Job Knowledge, Experience and Attributes).

Academic qualifications

• Diploma in Sales, Marketing or another business-related field from an institution recognized in Kenya

Professional Qualifications (Special training or Membership to professional bodies).

• N/A

Previous relevant work experience is required.

• High performer with 2-3 years’ experience in Sales in Financial
• Services/Education/MFI/Mortgages/SME loans / Insurance.

Functional Skills, Behavioural Competencies/Attributes:

Functional Competencies:

• Understanding of business, economic, and industry risk.
• Good analytical skills
• Good computer literacy.
• Knowledge of English and the local language.
• Knowledge of professional standards and etiquette.

Behavioural competencies:

• Good Communication skills
• Passion for the success of schools and pupils
• Demonstrate excellent customer service competencies
• Team player
• Willingness and ability to travel to target areas.
• Ability to work under pressure