Relationship Manager - Micro (Segment Head) at Rafiki Microfinance Bank

The job holder will be responsible for acquisition, growth and retention of Micro client portfolio and maximize business volumes and revenues in line with Bank’s strategy.

JOB DESCRIPTION.

• Grow and manage overall micro portfolio and maximize revenues.
• Prospect for new to bank clients in conjunction with relationship officers and offer innovative and customized business banking solutions.
• Champion the delivery of consistent, seamless and trusted customer service to ensure business banking and enterprise customer retention and loyalty.
• Enhance uptake of Rafiki micro products and services by existing and new clients.
• Engage relationship officers and branch network and provide all product support needed for timely submission of quality credit proposals involving SME segment.
• Market and effectively manage correspondence bank relationships and onboard new micro partnerships.
• Maintenance of a healthy business environment by ensuring compliance with both internal and external regulatory requirements.
• Managing and developing a high-performance team to meet set deliverables.
• Actively ensure customer relationship management.
• Safeguard and promote the bank’s image with the general public.
• Cross-sell and upsell other bank products.
• Any other official duty that may be assigned from time to time.

KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.

• Degree in a business-related field.
• 5-6 years’ experience in a business development role.
• Experience in managing micro segment is desirable.
• Competency MS Office.
• Interpersonal skills.
• Organization and planning skill.
• Business networking skills.
• Attention to details.
• Negotiation skills.
• Presentation skills.
• Analytical skills.
• Integrity.
• Confidentiality