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Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.
Read more about this company
JOB DESCRIPTION
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from chamas, Sacco’s, different entities and individuals.
- Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama and Sacco meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama & Sacco business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in a business a related field or equivalent.
- 3-4-years’ experience.
- Good product knowledge
- Interpersonal skills
- Negotiation skills
- Integrity
- Confidentiality
go to method of application »
JOB DESCRIPTION
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from chamas, Sacco’s, different entities and individuals.
- Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama and Sacco meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama & Sacco business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in a business a related field or equivalent.
- 3-4-years’ experience.
- Good product knowledge
- Interpersonal skills
- Negotiation skills
- Integrity
- Confidentiality
go to method of application »
JOB DESCRIPTION
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from chamas, Sacco’s, different entities and individuals.
- Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama and Sacco meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama & Sacco business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in a business a related field or equivalent.
- 3-4-years’ experience.
- Good product knowledge
- Interpersonal skills
- Negotiation skills
- Integrity
- Confidentiality
go to method of application »
JOB DESCRIPTION
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from chamas, Sacco’s, different entities and individuals.
- Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama and Sacco meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama & Sacco business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in a business a related field or equivalent.
- 3-4-years’ experience.
- Good product knowledge
- Interpersonal skills
- Negotiation skills
- Integrity
- Confidentiality
go to method of application »
JOB DESCRIPTION
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from chamas, Sacco’s, different entities and individuals.
- Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama and Sacco meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama & Sacco business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE
- Bachelor’s degree in a business a related field or equivalent.
- 3-4-years’ experience.
- Good product knowledge
- Interpersonal skills
- Negotiation skills
- Integrity
- Confidentiality
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
JOB DESCRIPTION.
- Grow the bank’s liabilities, assets and NFI in the Micro segment.
- Effectively manage PAR.
- Grow quality loan book.
- Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
- Recommend for product development relevant to the Micro Banking sector.
- Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
- Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
- Actively ensure customer relationship management.
- Ensuring compliance with both internal and external regulatory requirements.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business-related field.
- 3-4 years’ experience in a Relationship Officer role in a financial institution.
- Experience in micro segment is desirable.
- MS Office
- Interpersonal skills.
- Organization and planning skill.
- Networking skills.
- Attention to details.
- Analytical skills.
- Integrity.
- Confidentiality.
- Negotiation skills.
- Presentation skill
go to method of application »
The overall purpose of the job holder is to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.
JOB DESCRIPTION.
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from Chama different entities and individuals.
- Appraise loan proposals for Chama customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business a related field or equivalent.
- 1-2-years’ experience.
- Good product knowledge.
- Interpersonal skills.
- Negotiation skills.
- Integrity.
- Confidentiality.
go to method of application »
The overall purpose of the job holder is to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.
JOB DESCRIPTION.
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from Chama different entities and individuals.
- Appraise loan proposals for Chama customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business a related field or equivalent.
- 1-2-years’ experience.
- Good product knowledge.
- Interpersonal skills.
- Negotiation skills.
- Integrity.
- Confidentiality.
go to method of application »
The overall purpose of the job holder is to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.
JOB DESCRIPTION.
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from Chama different entities and individuals.
- Appraise loan proposals for Chama customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business a related field or equivalent.
- 1-2-years’ experience.
- Good product knowledge.
- Interpersonal skills.
- Negotiation skills.
- Integrity.
- Confidentiality.
go to method of application »
The overall purpose of the job holder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.
JOB DESCRIPTION.
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from Chamas different entities and individuals.
- Appraise loan proposals for Chamas’s customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Active relationship management to all Chama banking customers within the branch.
- Offer training support and induct new staff at branch level.
- Ensure compliance to both local and external regulatory requirements i.e. Anti-money laundering and CBK guidelines.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business a related field.
- 7-8 years’ experience.
- Product knowledge.
- Interpersonal skills.
- Presentation skills.
- Negotiation skills.
- Business networking.
- Proficiency in MS Office.
- Integrity.
- Confidentiality
go to method of application »
The job holder will be responsible in acquisition, growth and retention of Business Banking and Enterprise client portfolio and maximize business volumes and revenues in line with Bank’s strategy.
DUTIES & RESPONSIBILITIES.
- Grow and manage overall business banking and enterprise portfolio and maximize revenues.
- Prospect for new to bank clients in conjunction with relationship managers and offer innovative and customized business banking solutions.
- Champion the delivery of consistent, seamless and trusted customer service to ensure business banking and enterprise customer retention and loyalty.
- Enhance uptake of Rafiki business banking and enterprise products and services by existing and new clients.
- Engage relationship managers and branch network and provide all product support needed for timely submission of quality credit proposals involving SME segment.
- Market and effectively manage correspondence bank relationships and onboard new business banking and enterprise partnerships.
- Maintenance of a healthy business environment by ensuring compliance with both internal and external regulatory requirements.
- Managing and developing a high-performance team to meet set deliverables.
- Actively ensure customer relationship management.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Degree in a business-related field.
- 5-6 years’ experience in a business development role.
- Experience in managing SME portfolio is desirable.
- Competency MS Office.
- Interpersonal skills.
- Organization and planning skill.
- Business networking skills.
- Attention to details.
- Negotiation skills.
- Presentation skills.
- Analytical skills.
- Integrity.
- Confidentiality
go to method of application »
The job holder will be responsible for acquisition, growth and retention of Micro client portfolio and maximize business volumes and revenues in line with Bank’s strategy.
JOB DESCRIPTION.
- Grow and manage overall micro portfolio and maximize revenues.
- Prospect for new to bank clients in conjunction with relationship officers and offer innovative and customized business banking solutions.
- Champion the delivery of consistent, seamless and trusted customer service to ensure business banking and enterprise customer retention and loyalty.
- Enhance uptake of Rafiki micro products and services by existing and new clients.
- Engage relationship officers and branch network and provide all product support needed for timely submission of quality credit proposals involving SME segment.
- Market and effectively manage correspondence bank relationships and onboard new micro partnerships.
- Maintenance of a healthy business environment by ensuring compliance with both internal and external regulatory requirements.
- Managing and developing a high-performance team to meet set deliverables.
- Actively ensure customer relationship management.
- Safeguard and promote the bank’s image with the general public.
- Cross-sell and upsell other bank products.
- Any other official duty that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Degree in a business-related field.
- 5-6 years’ experience in a business development role.
- Experience in managing micro segment is desirable.
- Competency MS Office.
- Interpersonal skills.
- Organization and planning skill.
- Business networking skills.
- Attention to details.
- Negotiation skills.
- Presentation skills.
- Analytical skills.
- Integrity.
- Confidentiality
go to method of application »
The incumbent will drive business for Rafiki Microfinance Bancassurance Insurance by onboarding supporting life and general insurance clients at the branch in liaison with the Bancassurance underwriters.
JOB DESCRIPTION.
- Design and implement effective marketing strategies to sell insurance solutions to new clients and upselling/cross selling to existing clients.
- Contact potential clients and create rapport by networking, cold calling, using referrals etc.
- Develop leads, schedule appointments and collect information from clients on their risk profiles in order to offer them proper solution.
- Establish strong customer and community relationships plus follow up with customers as needed.
- Launch and track insurance claims with claims department to ensure client and company satisfaction and solidify trust and safeguard reputation.
- Coordinating end to end processing of bank`s IPF, disbursement and transfer of the same to Rafiki Insurance Agency for issuance of annual covers to our clients on bank asset businesses.
- Liaising with quality assurance team to Inform debt recovery unit if the asset has not been renewed trough the Bancassurance.
- Liaising with the finance team in coordinating debtors’ reports and action points identified from time to time, reviewing and monitoring status of debt levels and time on risk considerations.
- Liaising with Rafiki Microfinance Bancassurance underwriting in negotiating on competitive rates for our clients.
- Daily monitoring of Production report and ensure all branch business have been receipted, approved and posted in the production report
- Ensuring Instructions to place cover from the branches are handled/dealt with within the set TAT`s and covers sent to clients
- Renewals-ensuring no loss of insurance income to RMBI by at least retaining 90% of existing clients.
- Debt Management: Liaise with RO and branches to ensure all insurance premiums are paid within the set Finance policy guidelines and timelines.
- Identifying training gaps and executing training, Lead generation and closure.
- Following up on cancellation notices from insurance companies for policies to be cancelled.
- Liaise with the finance department to ensure client`s insurance premiums are receipted appropriately to avoid future reconciliation issues.
- In charge of new business and also the existing branch portfolio.
- Fulfil all company-established policy obligations.
KNOWLEDGE: SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE.
- Bachelor’s degree in business related Field.
- 3-4 Years working experience.
- Certificate of proficiency in insurance or Diploma in insurance is an added advantage.
- Interpersonal skills.
- Networking skills.
- Resilient and persistent spirit.
- Attention to details.
- Relationship Management.
- Negotiation skills.
- Problem solving skills.
- Proficiency in MS Office.
- Confidentiality.
- Integrity.
Method of Application
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for and Location on the e-mail subject on or before 22nd August 2023 at 5:00pm.
Note: “Only shortlisted candidates shall be contacted”
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