Senior Relationship Officer - Micro at Rafiki Microfinance Bank

The overall purpose of the job holder is to achieve business growth for the Bank by selling micro products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

JOB DESCRIPTION.

• Grow the bank’s liabilities, assets and NFI in the Micro segment.
• Effectively manage PAR.
• Grow quality loan book.
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients.
• Recommend for product development relevant to the Micro Banking sector.
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times.
• Effectively manage and expand the relationships with existing Micro banking clients and bringing in new clients so as to ensure business growth and continuity.
• Actively ensure customer relationship management.
• Ensuring compliance with both internal and external regulatory requirements.
• Safeguard and promote the bank’s image with the general public.
• Cross-sell and upsell other bank products.
• Any other official duty that may be assigned from time to time.

KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.

• Bachelor’s degree in a business-related field.
• 3-4 years’ experience in a Relationship Officer role in a financial institution.
• Experience in micro segment is desirable.
• MS Office
• Interpersonal skills.
• Organization and planning skill.
• Networking skills.
• Attention to details.
• Analytical skills.
• Integrity.
• Confidentiality.
• Negotiation skills.
• Presentation skill