Relationship Manager, Provider, Education and Wellness at KCB Bank Kenya

The Position: 

Reporting to the Senior Manager- Medical KCB Bancassurance Ltd. (KBIL), the role holder will be responsible for relationship management for healthcare stakeholders, effective support on Bancassurance Retail and Corporate team on medical insurance matters to drive Healthcare revenue, ensure enhanced customer experience for internal and external customers at all contact points by coordinating and implementing Wellness activities for the KBIL medical clients.

Key Responsibilities:

• Give special focus to wellness initiatives and service providers relationship as a channel to increase business revenues.
• Develop and implement strategies to drive medical business through customer satisfaction and referrals.
• Gather market intelligence to Identify opportunities for Medical Business growth and develop value chain synergies.
• Leverage marketing initiatives being undertaken by Bancassurance retail and corporate team to drive healthcare insurance business growth.
• Ensure business high retention rates through active monitoring and support renewal engagements on timely basis particularly for high ticket client’s
• Support and coordinate the chronic disease management program model of care.
• Facilitate provider accreditation and relationship management with internal and external partners.
• Working with the digital team to support the online platforms for health products & wellness initiatives.
• Analyze scheme reports and offer practicable interventions

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Business, Insurance, or healthcare related field of study from a recognized university.
• A postgraduate Diploma in Insurance (COP), Nursing or Clinical medicine.
• A minimum of 3 years’ experience in sales and relationship management in a medical filed , in a reputable insurance entity, with at least 2 years’ experience in coordinating and implementing Wellness activities and leading a team.
• Excellent communication and interpersonal skills.
• Strong persuasion, management, and communication skills.
• Excellent planning and organizational skills.
• Excellent stakeholder management skills. 

To be considered your application must be received by Friday, 28th October 2022.