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  • Posted: Aug 1, 2022
    Deadline: Aug 15, 2022
  • Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

    Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
    Read more about this company


    Relationship Manager - Schemes

    Overall Job Purpose

    The Relationship Manager - Schemes will be responsible for driving Retail Schemes Solutions to grow quality asset & liability portfolios, attracting and retaining customers from specified schemes companies to maximize of profit through a motivated sales team.They will also be responsible for retaining the existing scheme customer base and enhance the value chain through cross-selling of other bank products and services.

    Principle Accountabilities

    • Identify potential schemes companies and develop methods/approaches of driving the sales efforts within the scheme to attain the sales budget.
    • Manage the sales activities in scheme companies as per sales strategy by planning, directing and monitoring to efficiently and economically attain the sales budget.
    • Manage and coordinate schemes customer support from loan approvals leading to disbursement to ensure regular customer information update and agreed TAT is adhered to for customer satisfaction.
    • Make schemes proposals for further recommendation to approval by the Head of Sales.
    • Product and Policy development recommendations, review and implementation through dissemination of market intelligence, proposals, reports emanating from the sales team in order to enhance niche market competitiveness.
    • Source potential organizations and recommend their inclusion in HF approved schemes list. Maintenance of relationship with existing schemes including carrying out sales presentations and scheme sales activations.
    • Support Retail, Branch, Direct Sales & other sales channels to achieve sales objectives in Kenya and follow-up and resolution of customer service issues that arise from schemes.
    • Work with Marketing & Product Development teams in the development and execution of marketing initiatives for acquisition, retention and growth of customer base.
    • Support launch of products, sales strategy and campaigns to key segments for profitable and quality business.
    • Facilitate effective management and service delivery to all HF check-off schemes.
    • Key link person for maintenance and growth of HF approved check-off schemes.
    • Involvement with Business units & credit teams and employers to reduce Portfolio at Risk for scheme loans, both existing and new.
    • Involvement in design of processes for check-off loans administration to reduce wastage and reworks
    • Proactive involvement in aligning Bank’s service delivery and internal processes with emerging County business and devolved functions of Government.
    • Generate referrals and use market intelligence to achieve deeper relationships with customers.
    • Advise the Business on companies and individuals which exhibit high risk policies and practices hence control and manage risk
    • Drive cross selling and migration by tailoring solutions to deepen client relationships
    • Maintain a strong performance culture through an inspiring the sales teams

    Minimum Qualifications, Knowledge and Experience

    • A business related degree
    • Minimum 5 years’ experience in banking with at least  3 years in Scheme Relationship Management in a highly competitive environment.

    Key Competencies and Skills

    • Presentation skills
    • IT Skills (Basic MS Office)
    • Schemes management
    • Financial Analysis
    • Interpersonal skills
    • Analytical skills
    • Leadership
    • Communication skills
    • Time management
    • Negotiation skills
    • Selling skills
    • Presentation skills

    Method of Application

    Interested and qualified? Go to HF Group on to apply

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