Relationship Manager, Water, Sanitation & Hygiene (WASH) at National Bank of Kenya

Position Scope:

• This position is responsible for establishing and maintaining a portfolio of WASH clients within the sector ecosystem and onboarding relationships that will drive growth in revenues, Assets & Liabilities, customer numbers and value propositions that impact on improving water and sanitation to the communities within NBK area of operation.

Key Responsibilities:

• Ensure Growth of the portfolio of existing WASH clients both in asset and liabilities.
• Work towards Increase products uptake for existing and new relationships in WASH.
• Product development and improvement of existing products.
• Growth in revenue from joint programs of revenue share on collections, Lending and smart metering.
• Onboarding new WSPS (Public & private) targeting 50% of entire water ecosystem.
• Maintain good WASH portfolio of client’s good utilization of bank products.
• Develop new relationships with billing/ERP system providers for integrations of payment/collection systems.
• Manage stakeholders’ relationship in water and sanitation: Water services providers
• Association (WASPA), Water service trust fund (WSTF), Smart metering companies, among others.
• Liaison with development Partners in water and sanitation; Water.org, Aqua for All, KPWF and Finish Modial etc.
• Process and policy review for on boarding Partners in water and sanitation.
• Relationship management to target market in water sector-WSP. RWA and private water and sanitation service providers.
• Acquire new partners from development world to support financing program through debt, guarantee, technical assistance etc.
• Manage existing partners with reports, monitoring & Evaluation, projects implementation and overall budgetary control.
• Maintain profitable relationships and collaboration with local water regulators/ sector players.
• Training bank staff championing water and sanitation sectors in their branches.
• Representing the bank in all conferences and forums for water and sanitation by our partners and stakeholders.
• Full compliance to and application of established policies, processes and tool for efficient service delivery.
• Reduce and mitigates risk associated with various business segment guided by credit policies, CBK regulatory requirements and KYC plus AML policies.
• Make financing proposals through the appropriate Credit approval process by structuring proposals, analysing financials statements, negotiating terms and conditions for facilities.
• Managing administrative tasks including credit analysis and processing, reporting, preparing work plans in line with Partners and bank terms of engagement.
• Monthly and Quarterly reports to partners in Water sectors.
• Attend all WASH related activities including seminars, marketing where the bank and collaborating partners are involved.
• Develop appropriate marketing material for WASH enterprises.
• Link to the branch and WASH value chain to have market activations to mine available business.

Education/Professional Qualifications, Skills & Experience:

• Bachelor’s Degree in Business, Project Management, or related field.
• Masters’ Degree in a relevant field is an added advantage.
• Minimum banking experience of 8years with good credit analysis experience.
• Minimum of two years’ experience closely working with development partners/Donors or NGOs.
• At least 2year experience in WASH environment in financing, advocacy or civil society.
• Appreciation of compliance with relevant regulatory bodies.
• Good understanding and practical experience dealing with WASH regulatory and compliance requirements.
• Strong leadership, interpersonal skills, and team player.
• The ability to work in a team and individually.
• Sound decision-making.
• Excellent written and verbal communication skills.
• Innovative and open to new ideas.
• Ability to work under pressure and meet deadlines.
• Good commercial acumen.