Relationship Officer at Northwave Credit Ltd

Responsibilities and Key Measurable roles

• Must be able to meet a sales target of 20 sales monthly.
• Must be able to recruit a minimum of 15 active sales agents.
• Client acquisition, increase rate of individual loan uptake and relationship management.
• Increase profitability of company through enhanced relationship building and loan collection follow ups
• Maintaining a quality and healthy portfolio through on boarding quality sales/customers
• Undertake regular calls and visits to customers to ensure effective relationship management.
• Cross selling all Company products and services like asset, import, project financing etc.
• Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
• Adhere to current procedures, processes, memos and circulars as may be issued from time to time.
• Address all customer queries within stipulated Service Level Agreements (SLAs).
• Monitor the portfolio quality on daily basis and proactively institute remedial actions.
• Proper KYC, Credit policy & Manuals adherence in as far as is applicable within my area of responsibility.
• Field Marketing of our loan products to potential buyers/dealers to generate business through Individual and SME client recruitment and disbursement.
• Create awareness of our brand in the market through personal selling, social media like linked in, whats app, Facebook, Tiktok, Instagram etc.
• Attending Marketing activities and campaigns as will be set by the company

Requirements

• Diploma in sales or any other business related course
• Experience and passion in sales and Microfinance industry dealing with logbooks
• Must have dealt with Logbook loans for a minimum of 2 years
• Self-motivated, hardworking and a Closer
• Able and willing to go out of way in the field for marketing activities and campaigns as may a raise