Relationship Officers (Thika) at Springboard Capital Limited

Springboard Capital Ltd is seeking to hire Relationship Officers, who are responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts. The individuals also manage the loan repayment cycle and ensured adherence to policy and risk management

RESPONSIBILITIES

Sales & Marketing

• Selling all SBC products to potential and existing customers while meeting individual and business targets on a monthly basis.
• Identify sales prospects and follow up on new leads and referrals resulting from field activity.
• Verification of a file and counter checking to ensure that all supporting documentation attached are sufficient to process a loan.
• Preparing and participating in weekly marketing and activation plans for promotion of Company’s products and services.
• Create market awareness for the company’s product.
• Accurate and timely application to disbursement of loans to ensure adherence to TAT.

CX & Relationship Management

• Establish and maintain effective working relationships with clients.
• Enhancement of customer experience, ensuring all customer queries/complaints are conclusively resolved within required times timeline.
• Follow up on updates of clients’ account statements, /status

Repayments Management

• Daily repayment follows up via cheque banking, paybill payments and any other mode of payment.
• Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.
• Ensuring timely customer repayments updates on the shared tools

DESIRED SKILLS AND QUALIFICATIONS:

• Certificate/Diploma or a Bachelor’s Degree in a business related course.
• At least 1 year working experience in a credit/lending/loans related role in the financial industry.