Remedial Officer (Mombasa, Sacco HQ) at Ports Sacco

Role Purpose

Reporting to the Credit Control Officer, the individual will be responsible for inhouse debt recovery to ensure the society maintains acceptable credit risk level.

Key Responsibilities

• Systematic monitoring and collection of all delinquent cases for sub-standard, doubtful loss and other category collectable in-house.
• Recovery management and maintaining default rate at stipulated levels.
• Circulation of reminders to loan defaulters.
• Debt collection to ensure members repay their loans.
• Attending to members inquiries/concerns on matters relating to their defaulted accounts.
• Drawing payment plans with debtors and keeping their records for audit purposes.
• Ensuring payment plans are honored by debtors as per the agreement and keeping track of account movement.
• Preparing accurate account level collection report on monthly basis and presenting to your supervisor for review.
• Devise means and/or advice on any best way to manage risk exposures in the Sacco.
• Enhance Customer relations.

Essential Skills and Key Attributes

• Proficiency in computer applications.
• Knowledge of SACCO products, services, and policies.
• Good planning, analytical and monitoring skills.
• Detailed knowledge of relevant Sacco policies, e.g., Credit, KYC, AML.
• A good understanding of the target market and growth opportunities.
• In-depth knowledge of modern Credit Management Systems & Processes.
• Excellent numerical analytical and problem-solving skills.

Qualifications and Experience

• Bachelor’s degree in business related field or equivalent from a recognized learning institution.
• Minimum section II of professional qualifications in CCP (K) / CPA (K) / ACCA.
• Membership of a professional body, ICM or ICPAK, is an added advantage.
• A minimum of two (2) years progressive working experience in a Sacco set up or equivalent.
• Minimum KCSE Grade C (plain).